Outback Steakhouse

This is part two of my experience from june 30, 2019

My name is stacey leach
Email: [protected]@gmail.com

Server was rude - she never came back to the table, in which I did not get what I had ordered - but she never came back, as the food got cold, I just went ahead and ate the chicken, but had ordered steak and shrimp. No manager around to help me out. It was sooo crowded that I could not get the attention of anyone.
After getting my drink order wrong, and then getting mad at me because she had to go back to the bar to get the right one (which was wrong, again the 2nd time around) I just drank it the beer.

We waited 15 mins to get the check to finally be able to talk to someone about it.. When we finally got the bill, of course what I ordered was on there, but not brought to me. We waited and waited and waited for her to come back but she never did. I believe the lady that finally came by, may have been mgr on duty, I am not sure because she swept in grabbed my credit card and bill and took it up for payment. Never even looked at us. Waited another 15 mins for somebody to bring back my card, hoping that maybe then I could explain the problems and issues, perhaps get my bill corrected, or whatever. Did not happen. The guy that brought out our food from the kitchen brought me back the receipt, but not my credit card. Had to flag him down to get my card. It was my birthday, the waitress knew it, but I did not get that special birthday from the crew. I was excited to finally get to go to the outback steakhouse, been waiting 2 months, excitedly for the day, and she just ruined it. I am a senior guest care manager for the marriott international hotel, uptown charlotte, so I know good, and bad customer service all to well. And frankly, the service there was atrocious! I got home and I cried. So let down. So angry!
I am expecting an email back from wherever, or whoever gets this. I think I deserve that much. Compensation for my dinner, or at least another chance to fix this horrible experience, with a credit.
Thank you for listening.
Stacey leach

On Friday, December 2nd at 6.30pm, our whole family attended the Outback Steakhouse at 8338 Pineville-Matthews Road, Charlotte, NC 28226.

We were a table of thirteen people, there for a birthday celebration.

Being a Friday evening, it was understandably busy, but the length of time we had to wait being served our drinks, appetizers, main meal, condiments and other extras (straws, lemon with one water which never came at all) was totally unacceptable.

All of us had to wait around half an hour before our drinks began to arrive.

We had to wait even longer before any food ordering was taken.

Appetizers eventually started to arrive sporadically, with some of the table finishing their appetizer before others had even been served theirs.

A few main meals were being served before others had received their appetizer.

Some had finished their main meal before others had even received their main meal.

A few people were sitting at the table with no food at all in front of them, while others were eating their main course.

Our Server (S. Devin, Service Clerk 6) was waiting on our table all by himself, with no help.

We never had a visit from the manager to ask us how our food was, how the service was, if everything was ok, etc.

We paid in groups and were again waiting so long for this to be finalized, that we all had our coats on and some of us were standing up at the table waiting to leave.

We arrived at 6.30 and were not finished until around 9pm.

For the total cost as a whole, we were extremely disappointed as we spent most of the time waiting on everything and watching others at our table eat and feel that either a refund or a gift card for us all to return to eat all together next time, would be in order.

My husband's portion of the check for three of us is attached.