Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - Banfield customer service at 1725 aversboro rd, garner, nc 27529
Date 7/21/23. Time 1:40 PM to 1:50 PM. I am calling from another Veterinary Hospital in which we share a mutual client. Client told me that he normally goes to Banfield Aversboro Rd, Garner location. I spoke w/ CSC Named "Hal". I was asking for a verbal on mutual client and P. HWT as customer was purchasing prevention. I was told that she could not upload the file b/c it was at the Six Forks location, and I needed to call them. I told her that it takes a minute to upload the file and please if she would tell me the info as client asked me to call this location in which he normally goes. CSR said she could not. I told her that I had worked at Banfield for 5 years and we helped mutual clients all the time in which "Hal" told me that she can only upload a file to book appmnt. I asked to speak to PM "Michelle" Bax in which I was told not available. "Hal: then told me that she spoke to her shift lead"Kathy"Rutherford in which she also states that she could not upload the file. To make a long story short I ended up calling the Six Forks location in which the CSR told me this is not your policy and apologized that we had to go through this. Your client was upset and states that if it is that difficult to get the dogs info then they will reconsider going to Banfield. Just wanted to let you know that"Hal" attitude was non helpful and her tone was as if she couldn't care less about helping your client and our shared client..
Desired outcome: Please have them review Banfield CORE values including RESPONSIBILITY, MUTUALITY, EFFICIENCY!
Latest Banfield Pet Hospital Reviews
Bad diagnosis of "old age" & lack of treatment causing suffering and death. VCA Animal Hospital diagnosed abdominal infection & severe dehydration. Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition. Office Visit Canceling a membership of a dog that passed away. Customer Service/Filling prescriptions/Being seenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!