Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Firestone Complete Auto Care 5020 Village Park Dr, Knightdale, NC, 27545, US
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

5020 Village Park Dr, Knightdale, NC, 27545, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
8:00 am - 5:00 pm
ComplaintsBoard
A
12:10 pm EDT

Firestone Complete Auto Care - Damaged engine during fuel injection and intake manifold service

Did you know that Firestone shops can severely damage your vehicle and not pay for it?

I was a Firestone customer for about 10 yrs and a credit card holder. I have been pursuing a court case against Firestone/Bridgestone since August 2022 after their mechanic admitted to damaging my engine. Both parties acknowledged "debris" had fallen in my engine area, requiring engine repair and they offered to have it taken somewhere to fix it. Bridgestone Claims coordinated towing my SUV to a dealership for a diagnostic service after asking which specific dealership I'd want it repaired at. Once the estimate was ready, Bridgestone decided against paying the costly repairs and offered me a ridiculous settlement amount via email. They paid the $500+ diagnostics immediately to the dealership and I had to tow my vehicle home after declining the offer.

I have learned that Bridgestone is self-insured. I also learned the Firestone Store Mgr & Area Mgr are dishonest corporate puppets. So, if the Firestone Complete Auto Care Centers screw up something major, the management will direct you to Bridgestone's Claims Dept where they will attempt to settle for the lowest estimated vehicle value instead of paying for the necessary repairs. While this should be illegal, they are able to get away with this if you settle for "their offer" (a pathetic dollar amount, a two-week car rental and my vehicle towed from the dealership to another location of my choice). They treated it as a total loss, receiving the same treatment you'd expect after being in a car accident with no personal injury claim. I did not ask for money and ONLY wanted my vehicle fixed.

Firestone has businesses registered all across the United States, but if you go after them legally you will need to fight them in Tennessee where Bridgestone Retail Operations is headquartered. All they had to do was fix what they damaged. It makes no sense to put customers, like myself, through this when they are profiting as much as they do and have the nerve to sue others, like IBM and the State of TN. I would not wish this headache on anyone and I know these situations are happening far too often where people are not getting a fair resolution. I am forever changed by this experience and will have my guard up going forward when dealing with any business.

Desired outcome: I want an apology, compensation for property damages & other expenses, and for Firestone to remove that fraudulent Triple Promise Guarantee statement. They do not practice that policy or care about their consumer's issues.

Read full review of Firestone Complete Auto Care
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.