Panera Bread

My husband and I were there on 1/24/2024 at 4:05. The girl acted like she didn’t want to wait on us. The ask if it were to go or for there. We told her for there. We asked questions about the menu she acted like she didn’t want to tell us anything. We finally ordered and got our meal and these very small cups for our drinks. I would have called it a kids cup. And then finally got our order:2 teriyaki chi bwl, 2 drinks, 2 French Bag sides. 1 1/2 Chex fujiapple salad, 1 drink, 1 French bag side. We only ordered 2 drinks got charged for three. 36.67 was our bill total. Our bread was so tough you could only eat the middle. The restaurant didn’t even smell good in fact it stunk . I expected to smell fresh bread smells. We couldn’t eat everything and ask for a to go dish to put the salad in and were told they could dump it on paper and wrap it up and put it in a bag. She had ask when we ordered if it was a to go but couldn’t give us a to go bowl for salad that had the dressing in the bottom of the bowl a to go bowl.

We want be back and I want recommend you to anyone I know. We were not treat well in your restaurant. If they treat other customers as they did us I con understand why we were the only ones in there.

Thank you for your time and reading this maybe it will help other people get treated better in you restaurant. Very disappointed customer.

Sue Blanks

[protected]@yahoo.com

I visit Panera frequently in Winston Salem and I used to visit the Salisbury’s location a lot too. But everytime I visit the Salisbury’s location there is always an issue. Dining rooms are always nasty and they usually are out of something. Last night at 6:30 my granddaughter wanted a grill cheese, we were in Salisbury, I went through drive through, I ordered a grill cheese, they were out of Any kind of bread but the pepper bread. Now if you’re out of bread go to store and get some bread, or make the bread. Panera is known for their breads, so make some more! They were also out of chips and apples! What? This Panera is absolutely the worst Panera I have ever visited! I have gone to Panera all over the USA and this Panera is an embarrassment to the name!

Panera Bread at 825 E Innes Street Salisbury NC 28144. If I could give this location zero stars I would. I visited this location today to purchase food. I ordered my food through the drive through. Me and my kids waited in line for 20 mins with one car in front of us. I got to the window and the young lady gave me my food and took my card. I looked at the food and it wasn't correct. I asked the young lady was certain items included she stated they were out of those particular things so I asked why I wasn't informed of the items they were out of because I probably would have ordered something else. I asked for a manger because I wanted a refund and she came to the window and stated that they had all the items that the young lady stated they were out of. She went and got the items and threw them out the window at me. I asked for a cooperate number and this young lady gave me an employee benefits line. I then parked my car in the front and went inside the store. I told her that the number she gave me was an employee number she stated that was the correct number and I asked who was the manager over here and she said it was one. I then asked for a refund again and she refused to give me a refund. Stated if I didn't leave the store she was calling the police. I told her I hadn't done anything wrong and that she could call the police I would wait for them. The whole time I wasn't rude, I didn't get angry until the young lady called the police. When I came inside this manager was trying to by pass me and take other customers orders in a professional manner. Other customers of other races. Even though I had order my food way before my food was wrong and was refused a refund. This is the fourth time this location has messed up my order with rude racist customer service. The police got there and spoke with the manager and she told them something inside the building they can outside and stated I was banned from location. No refund, Not the correct food nothing. I did speak with the district supervisor and she didn't care much. Stated she was trying to work with me to return my money and to return to the location I was banned from for refund knowing I could get in trouble if I am at this location. I am beyond upset. Simple customer service would have went a long way. I have spent lots of money here and here lately the staff does not care for people of color their whole attitudes change wether you go inside or through the drive up window. I have never felt so embarrassed or racially discriminated against in my whole life over something so small. I would not recommend this location or the food.