Wells Fargo

Have been customer for years and not without problems for all of them. My ss# has been used in past to apply for credit thus ruining my credit since 2011 and wells fargo always alerts me when a charge that looks off is made. This happened in feb for 69.99 and they alerted and returned my $ because I could prove it wasnt me. It was for some herbal substance ordered online which I would never do because of the state of my ss#. Then the same company tried again for 79.99 and wells fargo declined my case and took the $ from my account. We went to the branch here in salisbury nc to dispute. The banker obviously has not been trained in banking. She had no idea what I was talking about. It took her at least 1/2 hour to look at my account. Read my decline letter the had to call some one higher up on the phone. She repeated to us what the person on the other line was saying, thus making less sense to us. So my husband who is an authorized user of my wf card tried to tell her what was going on and they would not let him explain. Meanwhile the banker had the vendor and other banker on a 3 way call and the vendor was rude, over talked me and I tried to defend my side. Then the wf person on the other line asked me to hang up because I was tying up 2 lines before I could get a result! What. Why do I have to hang up without finishing the conversation? And how dare the bank make me feel like I wasnt worth their time? So we left with a small amount returned, no satisfaction, and looking to take our $ out of bank. Still considering doing that because along with having fradulent savings account opened in my sons name I have lost close to 6000.00 due to being a customer at wells fargo. Am alerting all who will listen
Carissa kehoe po box 825 salisbury nc 28072 [protected]