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CB Medical Services and Facilities BioLife Plasma Services 2617 12th Ave S, Fargo, ND, 58103, US
BioLife Plasma Services company logo
BioLife Plasma Services
reviews & complaints
BioLife Plasma Services company logo

BioLife Plasma Services

2617 12th Ave S, Fargo, ND, 58103, US
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1 complaint
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Website
www.biolifeplasma.com
jobs.biolifeplasma.com
Phone number
+1 (701) 232-4426
Category
Medical Services and Facilities
Working hours
Mon
9:00 am - 7:00 pm
Tue
8:00 am - 7:00 pm
Wed
8:00 am - 7:00 pm
Thu
8:00 am - 7:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed

BioLife Plasma Services reviews and complaints 1

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9:26 am EDT
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BioLife Plasma Services has left an official reply on this complaint.

BioLife Plasma Services - Having an appointment and having to stand in line for an hour

On Sept. 6, 2021 I had an appointment for 3:15 to donate. I arrived at my time and ended up standing in line for 50 minutes due to the large amount of others also in line and only two people available to do the initial blood pressure and finger poke. This is the fourth time I have waited to begin the donation. I am not sure why the corporate allows that many people to schedule at one time. If there is a 10 min. before and after appointment slots, that is potentially 18 people that could show up at one time. There needs to be a better way to do this.

Desired outcome: Allow less people to schedule to alleviate the long waits

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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BioLife Plasma Services representative's response
Sep 09, 2021 9:49 am EDT
BioLife Plasma Services customer support contacts
Phone numbers

+1 (800) 828-2088

Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

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View all BioLife Plasma Services contacts
We are sorry to hear about your recent visit at BioLife. We recognize the wait time you experienced was not what you expected, and we thank you for your patience. We appreciate your support and want to share any further feedback with your local center. Please email us at BioLifeMarketingAndCommunications.US@Takeda.com and include your name, center, and a brief description of your concern. Thank you for your continued plasma donations.
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