SmartStyle reviews and complaints 1
View all 308 complaintsSmartStyle - no customer service
i went to smartstyle inside walmart to get my hair cut when i walked up to the counter there was a hand written sign taped up that said "at lunch" so i sat down to wait patiently with my son there was no one else waiting we seen people walk by look in see the sign and walk away the stylist was sitting in the back room i know this because a couple came in and went to the back to visit her. i waited twenty minutes when she came out of the back room from her lunch break she clearly seen me sitting there but when she walked up to the counter to remove the sign a gentleman just walked up i heard her say have a seat in this first chair i obviously thought she was talking to me when i walked over to her i seen she was ready to start cutting his hair i was very surprised she did that, she told me rudely its going to be fifteen or twenty minutes i went back to sit and wait i asked my son did you see what just happened? he said yes. when i was next to have my haircut i told her i waited twenty minutes before you came back from lunch you seen me sitting there so why did you serve that customer first who just walked up? she said oh i told him to come in at 6:30 i said no you didn't because he was one of customers who had walked by and seen your at lunch sign and walked away earlier, besides i told her i called here to make an appointment but you said you didn't take appointments just walk in so now your telling me he had an appointment? she knew she was clearly lying and rudely said do you want a haircut or not, i said yes i do. i asked her to give me her managers name and get this! she said i am the manager my name is Gabrielle. wow i couldn't believe it if she was a manager how could she treat her customers like that, i told her well i'm sure i'm not the first one to complain if you only have one stylist working and your going to be at lunch and its first come first serve then why don't you have a log so the customers can write their name down and we wouldn't have to go through this and jump to conclusions its done in other salons, she said she wasn't allowed to have a log but at the same time she pulled one out wrote my name down and the time that did not make any sense at all i said you could have acted more professional about handling this situation she said she has fired stylist for picking and choosing over customers if thats the case then she needs to be fired herself. i will not go back to have my haircut there again and as for my over all conclusion i was obviously passed over for another customer and treated badly, i couldn't understand why at first because iv never met Gabrielle before and i was in no way being rude to her so the only reason for this treatment is discrimination of race. theres something really wrong with that place i believe no one deserves to be treated like that.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am so sorry you had such a bad experience, and I work at a Smart Style myself and first of all she should have put a time on the note stating what time she would return and for her to walk out of the back room and not even ackowlege you and your son is a big no no, its not only rude, disrespectful but very unethical. There is a sign in sheet for customers to sign in their names and yes it is first come first serve, so if the gentleman's name was not written down first than you should of been next and not him. The way she treated you was not right and she should of apologized for it.