AutoZone reviews and complaints 1
View all 463 complaintsAutoZone - rude manager
First off I'll tell you why I went there in the first place.. my car wouldn't start and so I called AAA and they came and jump started the car. The guy who did this was very nice and he told me that I should go and get a new battery. So, I called my Dad and he said to go to Autozone and that if I shut off my car then it wouldn't start again and would have to get it jump started again. So I went to Autozone with my friend and this young guy helped me and I said I needed a new battery put into my beetle. He said he would be able to do it but his manager came up and said "Nope, can't do it" and just walked away. I thought that was very rude in the first place. So, I said okay? And I left to go back to my car. Well, they had told me turn off the car to check my battery and so my car then wouldn't start up again. So I had to go back in the store and asked the manager if he would jump start my car and he said yes and he would have to get something first. So I said okay, and I figured that he would go get something and then go to my car so I waiting there.. but he was going out to my car already and looked back and at me and said, "UMM... are you coming?" And threw up his like are you dumb? Then when he we went outside he was acting like I did something wrong by going into his store and telling me very rudely what to do. I have never had to jump start my car before so I didn't know to do the things he told me to do. I just thought that he was being very disrespectful and he was a manager. I will never go in another autozone again. My Dad called the volkswagon company and they were confused on why Autozone wouldn't install a new battery into a bug when they have always installed them. The VW company thought that they just didn't want to do it. I was very angery and so I just went to sears and they HAPPILY installed it for me. I wouldn't recommend Autozone to anyone, that's for sure.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am a Parts Sales Manager at Auto Zone, and it was wrong of him to have a disrespectful attitude toward you, but it depends on what kind of beetle you have, my managers tell me to not install anything that will take longer that 30 min MAX, if your battery is hard to get to or is in the back or truck of the car, we will not do it, we are a parts store, not a garage, but if its a battery or anything else that's easy to get to and you dont have to take 5 things off to get to it and take it out, then yeah i can see where your comming from... some of the beetle batteries are hard to get to so I could see why they said that depending on what model but they still had no reason to be rude by any means... thank you,
DENVER
The District Manager on my region has officially told us that we install batteries. We don't like it especially when the heat is over 100 degrees. One problem that I see where I work is the lack of enough personnel to cover the store. This creates a stressful situation especially for the managers on duty. Maybe the manager was just in a bad mood that day.