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CB Jewelry and Watches Helzberg Diamonds Shops 3001 South 144th Street, Omaha, NE, 68144, US
Helzberg Diamonds Shops company logo
Helzberg Diamonds Shops
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Helzberg Diamonds Shops company logo

Helzberg Diamonds Shops

3001 South 144th Street, Omaha, NE, 68144, US
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Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Helzberg Diamonds Shops - expensive resizing & refused $50 coupon from their survey

I had 2 rings resized that cost me over $200 which is ridiculous! I bought them at Americus Diamonds in Austin, TX which is a high quality jeweler & I only paid $50 per ring 2 years ago. I also had a coupon for $50 off $250 purchase for doing the survey & they wouldn't give it to me! She told me I had to spend that in merchandise alone & then tried to sell me a stupid stuff animal for $12.99 when it was obvious saving $50 was more important so I could buy my mom a gift for Xmas. Zales & Broodkeys are both having amazing sales, but not Helzberg, and they couldn't even give me $50 so what does that say about doing good business & satisfying the customer. I spent over $4k on my wedding ring, & 2k on my other ring, so think about that amount & tell me how $50 compares in comparison when they could have made more than that off of me as a future customer, but now since they had to be so damn cheap I will never go back and I will not recommend this store. Then I do the survey again to complain & the web site goes down just as I'm about to submit my survey. Then I come here & read all of these complaints, now I'm freaking as I didnt check my diamond as it has a serial number inside of it. So did I even get my diamond back? All I know is there are much better places out there and this isnt one of them.

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