BJ's Wholesale Club

On this date, 11/01/2023 at about 3:05 P.M., I proceeded to the exit door, at Bjs in Linden, NJ Club 67, with five various items and receipt for same. Ahead of me, there was a short Hispanic male, appeared to be from Oaxaca, Oax., Mexico, had about a half a cart full of various items in his possession. The Hispanic female at the exit, took his receipt, quickly glanced at the half full cart of various items and quickly marked his receipt and bid him goodbye in the Spanish language. I pushed my cart up to the same female exit door Bjs employee and she took my receipt. She counted the five items I had in the cart a least three times, before I reminded her that I only had five items that were in her plain sight. She finally checked my receipt and coldly returned same to me. I told her that I only had five items that were clearly seen in the cart and didn't understand her suspicious behavior, when she just had allowed the previous customer to depart without counting his items one by one. She just stared off in a direction to her right, not making eye contact with me, and said good-bye twice in an extremely rude manner. As a long time BJs member, I am not used to this kind of misconduct that reeked of biased conduct. Just bringing this unpleasant incident to your attention.

I bought a steamer February 18 2021. I decided to return it and I went to the store today February 28 to do it, with the item and the receipt. When I walked into the store nobody was at the entrance so, I went directly to Customer Service and made the line. The first question that the lady asked me was if someone at the entrance said something to me and I said no. She walked out of the counter and then she came back saying that they needed to check the cameras. How embarrassed was that for me because your were trying to say that I stole that. However, I asked how long I had to wait and she said 5 minutes. I wait and wait for more than 10 minutes and I asked again and then she said that the person that checks the cameras was busy. So, I got more upset and I told her that they can keep the item because I didn't want to wait more, not only for the time, but because of how embarrassed I felt. I walked out and I asked for the Manager and I told her what happened, but she only said that I needed to wait more because they need to check the cameras. I can't believe how they can treat a Customer like that. This isn't the first time that I have returned something in a store, but it was the first time that they made me feel like a thief. That is not the way to treat a Customer.

Monica Acosta
Member #[protected]
email: [protected]@yahoo.es
Phone # [protected]