Monro Muffler Brake

My name is Gary Krupa, and my Family of (4) have consistently brought our cars/SUV's to Monroe Medford NJ for over 10 years. During this time, Steve the Manager was amazing and always provided quality care and service to his customers. We were loyal to Steve and brought in many of our friends. Steve recently retired, and I have had a horrible experience with new Service Manager Miguel. I brought in my 2011 Lincoln MKZ, telling Miguel that the car is making a whining noise, similar to a belt going bad. I asked him to check it out and let me know what needs to get done. He called me later that afternoon, and said my car will need a new Alternator Belt and new Compressor and Clutch. I asked why would I need a new AC compressor in the winter, and he said his expert Dave said its bad and needs to be replaced. The cost of the repairs was $1, 234.00. I picked the car up and drove to work. 10 minutes into my ride, I noticed the car was making the same noise, and nothing was different. I immediately called Monro and Dave answered. I asked him, did you test drive this car after the repairs, and he said no. Miguel told me what was wrong, and I fixed it, that's it. I said that I have been coming to Monro for over 10 years and Steve ensured that you always test drove the car before the customer picks it up. He, said well, I didn't. I said has the exact same issues as when I brought it in. He said bring it in and we will check it out. I brought it back in on Feb 13th. They called me in the afternoon and said we can't figure it out. The whining is coming from the middle of the car, so we put in a new serpentine belt, but we think its a transmission issue. I said ok, is it something that you can check and he said we don't do transmission work. So think about this for a minute, they have no idea what the issue is, so they decide to just change out another belt. So, I picked up the car and made an appointment at AAMCO. They charged me $129.00 for a diagnostic check and said the issue with my car is a bad wheel bearing. He said that thee are no bad belts or transmission issues, but a bad wheel bearing that should have been caught by Monro. This repair will cost me $400.00 but at least their fixing the issue. Monro was guessing from the beginning and I firmly believe that none of those parts, $1, 200 worth was necessary or needed. Your new management at the Medford location is very poor, and you are losing good loyal customers