Marshalls reviews and complaints 1
View all 304 complaintsMarshalls - I was accused of shoplifting after making my purchased and showing my receipt at the door.
On December 28, 2018, at 8:56 pm in the center city mall located on 301 Main street Street Paterson, NJ 07505. I am a regular customer at Marshall's for many years but today was the last day that I will ever spend my money in this store. I was trying to find the perfect attire for an even and I was being chased around the store when I was standing on line to pay. He was pretending he was trying to see what if I had anything in my purse. I was looking at what I had picked up to purchase I notice he was looking at me. The employee who I thought was a customer because he had a pair of shoes in his hand, when I notice he was trying to see if I was stealing I fell very embarrassed on my way to the register, and when I was on my way to of the store he extended his hand without saying anything and I asked him what he wanted? that if he wanted to see my receipt and he did not even bother to answer me, he only his head, yes. I gave him the receipt. I open my bag and gave him the receipt. When i gave him the receipt he did not even check the receipt or asked me for the bags and said in a very ignorant way " look she has stolen all this" to the security. I was in shock and could not believe that it had happened to me I was very embarrassed, if it had not been because I was on a rushed home because it was late I would have had called him the police for accusing me of robbery without having no proof but a receipt that included all the items in my bag. this is very unfortunate and e i hope this is taking in consideration so that anyone else goes through this. I understand this is not the best neighborhood but an I will suggest that before hiring someone to consider the individuals experience on what good customer service looks like. I am a working and women that do not have the necessity to shoplift in any store I as well work in retail but I have never accused of intimidating a customer that is just shopping.
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