Cenlar

Original mortgage from Jan 1988 was sold to Citibank. In 2005 we took out an equity line with them. The original mortgage was paid off in 2007. In November 2019 the equity line was transitioned to CENLAR by CitiBank. In July 2021 we wanted to pay off the equity line. We increased our payments to bring the balance down, CENLAR blocked us from making online payments and automated phone payments. We had to speak to a representative to make final payments over the phone and make the loan balance zero. The last 2 payments were applied to ESCROW, which we didn't have since this was an equity loan. Multiple calls were required to clear that up. They provided no explanation as to why they did that. We requested a payoff statement from CENLAR. In the payoff statement they included a charge for Corporate Advance of $12, 723.54. This charge was never provided on any statements, on the 2019 and 2020 1098 Tax form, or credit reports for other loans, etc. Not included in the 2021 1098 which states the balance due on the loan as zero.
We have asked numerous times for explanation of the charges, but CENLAR stated it was for flood and hazard insurance with no evidence. We sent them a letter from State Farm in which they state we had insurance from 1987 date of contract to purchase the house continuously thru the time they falsely charge us for force placed insurance.
Every time we speak with them, we get a different answer, different amounts and contradicting information. Is it ethical for a company to send out statements with one balance then have a hidden fee they expect you to pay with no documentation or proof they paid for these duplicate wasteful charges on your behalf? Seems like fraud to me. Now they want proof of current flood insurance even though the loan balance is zero and the equity line of credit is technically closed; we cannot draw from it. We have been dealing with this nightmare since June 2021. CENLAR is extremely difficult to deal with and customer service is useless to help. If your loan gets transferred to CENLAR, get another lender ASAP. Worst company we have ever dealt with. DO NOT DO BUSINESS WITH CENLAR, you have been warned!

I got a FEMA disaster loan in 1991 due to the Oakland Hills fire to help buy clothing, a car, pay rent on a new place, replace necessary daily living items, etc. This non-collateral disaster loan was funded by the Small Business Administration and payments were initially made to them. Years later, Cenlar became the loan processor and payments were always made on time to them. At the end of 2020 all payments - principal and interest were paid off. However, Cenlar has been trying to charge me deed recording and transfer fees even though I have told them numerous times via phone calls, emails and regular mail that this loan was not a mortgage and have provided all original loan documents as evidence. They will not do anything to remove these inapplicable fees and have been reporting to credit agencies that I have late payments. They have ruined my credit and I now feel that this is extortion on their part to get me to pay an additional $200 to their coffers to make them go away in order to get my credit back in the prior excellent rating. I have been patient and politely explained this to cenlar over and over again - but, no one will fix this problem. Hence, it truly is an extortion tactic.

My mortgage loan number is [protected]. I uploaded insurance information to Cenlar at www.my coverage info.com and still there is insurance applied to my loan. I received email confirmation my coverage was verified on November 4, 2020. I received a letter dated November 5, 2020 stating the insurance Cenlar placed on my loan was cancelled as of September 19, 2020. As of December 5, 2020 my escrow balance is still negative 1500 dollars as the insurance Cenlar placed was never removed. I was told I had to wait until November 24, 2020 for a Cenlar representative to update my mortgage account. This never occurred. When I Cenlar I am told to send my insurance proof and start this process from the beginning. Why is this insurance still on my account?