![American Automobile Association [AAA] company logo](/images/business/150-150/117069/aaa.png)
American Automobile Association [AAA] reviews and complaints 1
View all 642 complaintsAmerican Automobile Association [AAA] - Towing / roadside assistance
On October 23, 2023, I was not able to drive my car while on the NJ Turnpike. Because AAA is not allowed on NJ Turnpike, AAA representative assured that I would be reimbursed for the cost of another tow truck. Instead of towing the car, the tow driver asked if he could just remove the dragging engine cover. Seemed like a most prudent decision.
I submitted the claim and when I hadn’t heard anything, I called to find out that it was DENIED by ALYSSA O’CONNELL – who said it was not a service that AAA provides so wasn’t covered. That makes NO sense, I couldn’t drive my car – I pay $300 for membership so that when I have a car situation, AAA will help. I was told that if they towed my car or if they brought me gas or if they unlocked my car, or if I had lied about what the tow truck driver did, I would have been reimbursed – but because I was honest, I was told that it was not reimbursable. AAA should do right by this member and reimburse the $159.
Claimed loss: $159
Desired outcome: I would like to be reimbursed for the cost of the tow truck that had to come out and help with my car - something that AAA would have done had I not been on the NJ Turnpike!
![American Automobile Association [AAA] - Towing / roadside assistance](/images/complaint/full/1920769/1700860979131511722.png "American Automobile Association [AAA] - Towing / roadside assistance")
Latest American Automobile Association [AAA] Reviews
Horrible service !! Ripped off Unsatisfactory roadside service I had serious problems getting two titles confirmed as processed by AAA South Williamsport Rep Roxanne Garmon Getting a jump start from a contractor for aaa really should be fff-!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!