JC Penney reviews and complaints 1
View all 1386 complaintsJC Penney - Please stand up by us the associates who been doing what they been told
My coworkers and I just heard that one of the best employee in our store has been terminated, and we all know it she was framed in this, every associate has to open jcp credit cards to customers and we all been pushed and threatened to minimize our hour if we didn't make the store credits goal, it's normal and common in retail, we have to encourage customers to open credit cards by offering %35 discounts for 24 hours if they got approved and we know that at the end of the process of the application on our registrar, the screen would show either (congratulations costumer got approved for certain amount of money or it would show (please advise the costumer that they will receive a letter by the mail) never said (decline) and in my first year I worked at jcp I got soo many costumers coming back 2 weeks later with a new jcp card after I told them they been decline, and other coworkers experience the same issue, so we been told to give the % 35 discount manually for one time after the costumer been advised and not tell them they been declined, every associates and managers been doing this for at least the 8 years I been in 2 different jcp, our coworker has been fired because she gave the discount to costumer who technically wasn't approved and yet our store manager assistant A. L clearly told us in the last week meeting to give that discount to the customer either way cause our stor had not met the credit goal for that week and pushed us to do anything to open credit cards for customers, all sudden the same manager called her bestey from corporate to report her violated the store ethic work, how and why big company like jcp would allowed to this happened to their hardest, most professional worker, it means other associates including myself will the next, and there are nothing to do about it, it is personal because that manager and her connection know that every associates and managers including herself doing the same thing for years, why now and why this associate, mind you another MD after she heard the story the next day she witnessed other associate giving that discount to non qualified customer and immediately reported it to the same security manager who questioned and accused our coworker, but he denied it and never reported it, if the company willing to fire every associates doing that, they will be not even one associate or manager works in this store or in any other jcp, it went disgusting and ugly when company allows managers use their connections to step on other associates for personal reason, we all going to stand by our coworker and ask to apologize to her and give her revenge, I hope someone reaches out to help us against physics managers please help
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