Taco Bell

December 16 2023 after 7pm before 9pm my family of 5 went in to eat I got lied to right away and was talked to like a child by a tall older lady about in her 60-70 I understand she wants us to use the inside self service and had no problem I even respected her even though she didn’t seem to like ppl. So when I was ordering the machine couldn’t ring up the steak burrito so I told her when she went to the machine she said I can’t order that burrito off that machine. I asked if she can charge me extra and let the people in the back know she said no if I want that burrito I can go through the drive-through I explained that my family was eating inside what she has seen and said is there any chance she can order it through drive-through since there was no customers in drive-through she responded with no I have to go through drive-through. I told her it was not my fault and a younger girl ended up asking her to use the machine and drive-through because nobody was using it which I had already told her she told the little girl if she wanted to bring up my order she could, but that herself was not. I am not from Deming New Mexico. I am from Morenci Arizona. I have family in Deming and Taco Bell is a business we go to everywhere Las Cruces, New Mexico, Phoenix, Arizona, Stafford, Arizona, Globe, Arizona my whole family loves this place. I really didn’t want to go to the Deming New Mexico one because I have a cousin who I was on speakerphone with in her car and I overheard the people discriminating her. She went to pick up an order. because she works for Uber eats and I heard of my own ears her escalating is that my order for Uber eats. She said her name is Jamie Perez and the lady said yes I overheard another lady say you are not allowed to pick up food here anymore so Perez responded with why is that the Carmen Morales told her because you are banned my cousin said Uber eats notify her Carmen explained I remember they did so that is why and Carmen Morales explained because a girl called over here and said you never delivered her food, so Jayme better said I always deliver the food I even have good reviews maybe she confused me are you sure it was Jamie Perez the lady responded yes it was you, so Jamie Perez replied I’m gonna call Uber eats and see what happened. Hold on the lady said no you need to leave, Jamie Perez told her Uber eats excepted my order and if I don’t take it to her this girl who I’m taking it to is it think I think I didn’t want to deliver it? Can I take her her food and call Uber eats the lady responded no she need to leave and she was gonna call the cops, so Jamie Perez asked another employee if he can you remake her food because it’s gonna be cold we’ve been talking for the last 15 minutes and Carmen Morales told her not to be talking to them and that she need to leave Jamie Perez explained. She is worried about the customer food and really confused and that it’s a misunderstanding and told her, by the time you get a new person and pick up food and deliver it. It’s gonna be cold Carmen Morales responded with don’t be a smart [censored] mind you this is all in drive-through, and there’s people behind Jayme Perez vehicle. Jamie Perez pulled over on the side and called Uber eats. She put Uber eats on three-way so I heard the whole conversation Uber eats was confused said no one had complained to them. He didn’t understand why they were doing that to her. He did ask for Taco Bell‘s number and told her to hold on Then got back on the phone with Jamie Perez and said he’s going to have to make a note but that they said they didn’t want her there but that he was gonna do an investigation because they also said that a lady called didn’t have a name for this lady or a number but that a lady called Made a complaint she never got her food delivered. Told her she had good reviews and this was the first usually customers will complain to Uber eats not where they picked up their food. So Jamie Perez kept getting orders I know cause I’m on the phone with her every day I have a Verizon phone bill to prove it. She even likes for me to be a witness to this, so she will call me before she goes. ask my opinion on what to do or if she was rude. What could she have done to prevent that and how her job is so we came up with a plan to accept the Taco Bell orders since she getting them she pick up a close friend son who is 11 and the son would go in and pick up the order inside it worked, but the boy end up going back to school so now she don’t pick up Taco Bell orders because of this reason I did not want to go in and when I did and I had to experience, I had it turned out the older white lady I dealt with was one of the lady she dealt with she felt ganged up on her and she felt Carmen Morales was the supervisor and allowed the other employees to act out on her, including a boy a total of three of them if you Google Taco Bell, Deming, New Mexico, and look at the reviews, you will see one stars, and most of them will complain about management and their service and not these are different individuals. I clicked on a few who had a lot of ratings and they usually gave five stars not all but a lot, I told Jamie Perez to complain about this to call corporate. She started crying and felt bullied and discriminated. I even told her she can get a hold of a lawyer I’m not only a witness, but the Uber eats everything as well. she was just happy she can’t get food there since she goes every day she started going in the mornings and for lunch and the service is good at her and the reason why I am sending this long message and not going to sleep even though I work in a few hours is cause I’m very upset what I overheard today when she went to go pick up her food that was already paid for through the app. Her family wanted Taco Bell and she dreaded going in to pick it up called me. She wanted to witness when Carmen Morales saw her, she told her she is no longer allowed to order from Taco Bell anymore, Jamie Perez asked why Morales responded I’m here and I’m not gonna allow you to order the food was ready but she rather throw it away and show she’s boss and wants people to think she owns Taco Bell. I guess like it’s her money with that said, Jamie Perez called her a [censored] left had to pull over down the road cause she didn’t couldn’t stop crying and her babies were waiting for Taco Bell and are very picky. I’m not a complainer, but I do stand up for people who are being bullied and this girl is like a sister like I said, I can show a time on My Verizon prove I was on the phone with her not only was on the phone with her. I was on the phone with Uber eats. I have no reason to make this up. I don’t even know the people cause I live in Morenci Arizona work for FMI and only go to Deming about twice a year if that my phone number is [protected]. My name is Yvonne I can give you Jayme Perez info I would hate to see Demi New Mexico Taco Bell closed down cause even when I drive-through to go to Las Cruces or El Paso, I will stop by Taco Bell. Never fails us too bad customer service does.