Big O Tires

In December 2018 we got 4 new tires with Big O and we also purchased the Unlimited Aligment package. When we purchased our tires they did an alignment, they found some issues with some of our parts. We then went and replaced all the parts they mentioned to us then brought it back to do an alignment they then told us everything was good. After a couple of months we noticed the tires where wearing down and then we took it back in for another alignment they told us that it was the same parts that we changed before we stated to them what we did perviously and that we changed everything they also stated our tires were not covered anymore stating it was our fault the vechile did that to the tires. So they told me take my truck back to whoever fixed it and tell them they gave us faulty parts and come back and we would need to buy new tires. So we did this had everything replaced came back in and was going to purchase two new tires then i was asking about my back two tires then they made a statement to me that i would need to buy two more back tires due to them saying those tires were on out front f our truck and that they rotated them when we never brought it in for rotation so im not sure when they did this. So right now we were told we would need to purcahse all 4 tires again. It has been less than a month we had these tires and we have had all this trouble with your company. I spoke to one of the mangers on Friday Sept. 6th and he was rude and just fought me on everything and just blamed us for everything that has happened with these tires. I left the Big O's on that day and when to other tires places to talk to alignment specialist to see what could have caused this, the ones we went to told us it was an alignment issue that caused tires to get damaged. I then called the manager back and asked him about out Unlimited Alignment deal and asked since we werent going to use it any longer if I could get a partial refund then he stated that we had 2 alignments and that those cost 89.99 and was gonna charge for each on of those separate so he then stated come in right now and I will give you 50.00 cash to settle. I then asked to speak to the store owner or manager he tells me well I hardly see him he comes in once or twice a week so I don't know when he will be in. I then stated to him, is that the response I am going to get from you. He also wouldn't give me a corporate phone number to address my complaint. I would like someone to look into this I am not going to be dealing with this Manager anymore he was rude and blamed everything on us for the damage of these tires. We spent almost $ 950.00 on all 4 of tires and an Unlimited Alignment package and I fell our money went to waste we now havbe to purchase all new tires for our truck.

Esperansa White
1002 North Buena Vista Ave
Farmington, NM 87401
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