Menu
For Business Write a review File a complaint
CB Travel and Vacations Casablanca Express 6141 S Rainbow Blvd Ste 110, Las Vegas, NV, 89118, US
Casablanca Express company logo
Casablanca Express
reviews & complaints
Casablanca Express company logo

Casablanca Express

6141 S Rainbow Blvd Ste 110, Las Vegas, NV, 89118, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
S
9:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casablanca Express - Customer Service

We attended a very boring time share trick and didn't purchase anything but did get a trip to San Diego which we very much enjoyed. We then got another "Vacation Package" offer in the mail for a trip to Las Vegas so I purchased that one. I have been calling them and waiting on hold indefinitely during exclusively "expensive cell phone minutes" - who has a land line with unlimited long distance calling and who wants to wait on hold all day anyway - most of us DO work after all. So I e-mailed them with a promise that they would return my e-mail in three business days - twice with no response yet. We are supposed to make our reservation in advance and they are making it impossible to do that. Obviously we can't go until we make the reservation and we paid good money for this. If and when we actually get to take the trip or get a refund (doubtful), we will NEVER do this again. If we want a trip to Las Vegas we will just do our own planning. I was looking forward to the next trip too - what a fool I am...

Read full review of Casablanca Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Another Pissed Consumer
US
Mar 07, 2011 6:23 am EST

Get your refund! Call your own CC company. They're so afraid to get a charge back! Here's more info for you: Those rude and lies " for FREE" presentations are came in from a satelite office own by Shaun Melville. That's the type of people that he managed and hired! Rude and just came out of jail sales people. He even let an employee brought a baby to work and was cursing loudly while one other employee was talking to a client. His office address is: 3345 Wilshire Blvd suite 907, Los Angeles, CA 90010. Want to proceed more? Here's Mrs.Maclinden ( the owner's wife )direct #: [protected]

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.