GoldenWest Management

Attention property owners and prospective tenants! Don't get involved with goldenwest management (Phoenix, san diego area, & las vegas) or caliber property management (A clone of goldenwest management in tucson) !
The owner jayson yoss previously wrote his own company a 5 star yelp review (Which yelp promptly deleted for violating their terms of service or content guidelines) and on yp (04 / 23 / 2012) and still visible. He also directed his office managers to solicit reviews from clients. Unethical! Worse than that is saying that goldenwest management's office in tucson is closed to try to escape the bad reviews, only to change the name to caliber property management with the same address, suite #, & telephone #! Really unethical! Wow! He must think people are stupid. Yes he is a piece of work. I'd use a different four letter word but this is a g - rated review. I wish i would have read the agreement more closely. I had to learn the hard way. It' scary to realize that they operate in three states (Arizona, california, & nevada) . The owner is more interested in collecting fees than providing customer service or protecting his client's property investments. We are property owners (Landlords) . He likes to blame bad reviews on unhappy tenants. Happy tenants make for happy landlords and, judging by the reviews, this company has neither. His company doesn't care how long it takes to get a property rented because, once it's initially rented, they will continue to collect monthly management fees regardless of occupancy status. The landlord has to pay a commission fee to the realtor who refers the tenant to the company not to mention a $295 initial admin fee. Try to cancel the agreement when a lease is in effect and you'll pay monthly management fees for the remaining lease term. The management agreement also states that "manager shall be entitled to collect and keep as compensation all miscellaneous fines and fees from tenant to include but not limited to late, multiple checks, administration, pet and non - sufficient funds fees". Therefore they have a financial incentive to seek out tenants that have pets because they charge the tenant $250 per pet as a non - refundable pet fee. The more pets the merrier! It's pure 100% profit to the management company. It doesn't go to the landlord who may experience pet damage at his property. If a tenant is late paying rent and the bank charges a late fee because the landlord's mortgage payment is late, the management company gets the tenant's late fee! The landlord has to pay the bank fee himself. So you probably realize that the theme of this review is fees, fees, and more fees.
Tenant or landlord - - there are better companies out there. Save yourself some grief and steer clear of goldenwest management (Phoenix, san diego area, & las vegas) or caliber property management (A clone of goldenwest management in tucson) !

As a tenant renting under these guys have to say they are awful! We send emails they never respond, we asked for a tree to be fixed that had fallen into the driveway almost 8 months ago and they still have never responded or done anything, they never get us the new rental agreement on time-we have to constantly reach out to them to get it done, they do not communicate at all!
We as the tenants have nothing but issues with them. We pay early each month, we respond quickly to any issues the HOA comes up with and we respond quickly to any email they send but they do not have that same courtesy with us! If you are hiring them to do you property management just understand they lie to you and to your renters, they do not communicate with your renters and they do not fix the things that need fixing. We have rented this house since March 0f 2013 and it has been a struggle dealing with these people ever since. Very disappointed in these people!