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Regus - Material breach of contract | office retainer refund not received
My office rental agreement ended on 8/31/23, and I have requested (on multiple occasions, using the Regus app and by emailing my local center representatives) that the retainer be refunded. There are lengthy delays between each reply, and I was informed that "something has gone wrong" with one or more systems at Regus. I also provided a voided check to ensure that bank routing information was correct. This was verified by Regus; however, it's now been 60 days, and the retainer still has not been refunded to my bank. The city manager is now involved, but it's been a week since I've heard from her, as well. Regus is in material breach of its contract, which specifies that the office retainer will be refunded within 30 days of the agreement end. It has now been 60 days, and I still don't have my money. There HAS to be a way to expedite the resolution of this matter.
Desired outcome: IMMEDIATELY draft a bank transfer to return the retainer OR have the local center cut a physical check so that I can pick it up within 48 hours.
This complaint has been resolved automatically due to user's inactivity.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund, the representative currently helping you will update you.
All the best,
Lorraine Brule
Global Customer Service at Regus
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I’m in the same boat, Josh. They won’t tell me when they will send it, or seem alarmed at all that they are violating the terms of their own agreement.