Tire Works Total Car Care

On June 12th of 2018 I purchased for $1175.12 four Faulken WildPeak AT off-road tires at the recommendation of the Tire Works representative, along with the warranty.

Used the tires for approximately 1 year and 3 months when I noticed the tires were falling apart and appeared sun rotted. On September 3rd of 2019 I met with Tire Work's store manager Talia Gilbert. I showed her the tires and she inspected them and said, "a few cuts but no problem to take them on a road trip". So, I assumed she was an expert and took her word.

On September 9th, 2019 I drove my family in my 2017 F250 truck pulling my 2015 30-feet long Hideout pull trailer over Red Mountain Pass (see photos) and numerous other high mountain passes while on vacation in Colorado.

On September 30th, 2019 I had the tires re-inspected at Discount Tires in Grand Junction, Colorado. Upon inspection they were shocked that any tire person would allow anybody to drive on these tires let alone over Red Mountain Pass in Colorado. They also said that if I had bought the warranty they would of replaced these tires for free ASAP!

On October 3rd, 2019 I drove to Tire Works and met with Talia an showed her the worst of the 4 tires and she took the tire from me and said she would take care of it. I asked her for documentation of the chain of custody of the tire and she said, "she would do it immediately and that the head Tire Works office will take the tire and process the claim and would contact the manufacturer".

October 23rd, 2019 I made the last of 20 phone calls and requests to Talia to provide me with some type of documentation and a copy of my receipt, she stated, "I can't find the receipt and will immediately send me via email the chain-of-custody letter", which entails the details of my claim. She did not and it appears that she has either not submitted my tire and claim and is stalling for some reason.

Since I have gotten no help from Talia (I tried really hard to work with her and have documentation of phone calls), I am forced to do what I did not want to do. I will be doing the following to resolve this matter:
1) contacting the corporate office of Tire Works to file a complaint against Tire Works and their Silverado store and manager.
2) file a complaint with Faulken Tires about the poor quality of their product.
3) file a complaint with the Better Business Bureau
4) file a complaint with the regulatory agency that oversees the manufacturing and distribution of tires in the US.
5) file a complaint on Yelp to make sure other potential clients know that Tire Works does not honor their warranty, has extremely poor customer service, pushes the responsibility on the manufacturer, has extremely poor communication skills, and sells defective products.
6) If no resolution is provided, I will sue Tire Works for the price of the tires and damages for risking my families' life over not wanting to honor their warranty.

I have been more than gracious with Ms. Gilbert and have taken her words as the truth, when in-fact she lies and does not have the capacity to be a manager of a tire store, which has peoples lives on the line with solid decisions over tire use.

You can bet that I will follow through with this email, as I tried to resolve it at the store level without any success.

I am also sending photos of Red Mountain Pass Colorado which is one of the passes we drove over with these tires that were deemed safe to drive on by Talia Gilbert, Store Manager for Tire Works at Silverado Ranch in Las Vegas, Nevada.

Sincerely,
Peter A. Herrera
Former Tire Works Customer