Anytime Fitness

Hello to whom it may concern

My husband and I are members at Anytime Fitness, and have been for 8+ years. The gym we belong to is clean, and the employees are very nice. However, over the past several years there has been limited if any updates made to the equipment. Specifically the cardio equipment. There are 2 elliptical trainers that continue to have problems, and even after several times of having them fixed, they continue to have issues ad yet to be replaced. There has been 2 weeks that have gone by, where these 2 machines have had issues with them and have NOT been addressed. These machines are always in use, so they are in high demand. WIth that being said, they should be well taken care of, and maintained to a degree that is acceptable to us members that use them daily. Approximately 2 weeks ago, both machines had issues and were reported. One of the machines is only the TV out, which doesn't not impact use of the machine, but still should be addressed. The other one is a physical safety hazard, the footplate is loose and shifts as you move. Both issues have been reported, at the time the issues came up. These machines still have no signs on them, saying that they are in the process of being fixed or even acknowledgment that they (owners) have called to have maintenance called. In speaking to other members, they have reported the same issue. My husband and I use this gym 6 days a week, and again have been members since 2011. The owners of this facility, also have 2 other facilities in the Reno area that I have personally visited, and are better maintained and updated than this older facility. I would appreciate it if Anytime Corporate would address this issue with the owners. We are not the only members that find this lack of attention to long time members and the equipment/facility we pay to use frustrating. There are several of us that have complained, but the issues continue.
Thank you for your time and attention to this matter.
With appreciation
Concerned Anytime Member