Petco reviews and complaints 1
View all 573 complaintsPetco - multiple
This evning myself, and my 2 teenage children visited The Auburn N.Y. Petco to Purchase fish. Our family has multiple pets. 4 olde english bulldogges, one english bulldogge. Three aquariums with multiple fish, oscars Mollies. ect. I was sickened at what I saw. Two of the stores tanks one with tigar oscars, and the secound with albino oscars that were suffering from who knows what. These fish were in such poor condition their fins were rotting, and had wholes in their body. The condition of these fish were appauling, and to say the least inhuman. My daughter was heart broken, and had to leave the store. I moved on to look at other things, and find my son. He was watching some mice. We were approuched by a store employee with a tan shirt. (Robyn) (Robin) Who did not ask if she could help or assist us. She stated " I don't want you taking pictures in here. " I turned and asked her if she was talking to Us. meaning myself and my son. She stated "Yes" ' .I In return asked (Robin) what makes you think we are taking pictures? With no responce she started to walk away. Upset at this point at the conditions of how the fish tanks were, and then to have a petco employee accuse us of taking pictures. I then asked her what was being done to help the sick fish. She was completely unawere of any sick fish. Keeping in mind this is the person who in charge of the store. The person who is to be accountable for this store, it's employees that work under her, and the living creatures that rely on those people to care for them. Robin displayed no type of people skills let alone managing skills. I laugh the fallowing question states to attach any photo. Robin doesn't allow photos in her store. I wonder why? My family left this store distraught. My concern is how the person responsible for this store was completly unawere of fish that were I quote "ON WATCH". The condition of the fish didn't happen in a matter of minutes, or hours. I found (robin) to be rude, unpleasent, and uninformed. Her communication skills were extremly poor. Date of this inncident is 05/13/11. time about 7-730Pm. I think i will start to shop eleswere. Apperently Petco managers don't have to set or be the example. Thank you for time Paulette Dahl 26 Liberty street Auburn N.Y. 13021. E-mail [protected]@gmail.com . Sales must be great at Robins store . If this is how they treat people, How are the animals really treated?
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