Optimum

I have two cottages at NJ shore. I signed up with Optimum sales area and they promised me a gift card of $100.00 for each house if I paid my bills on time and keep the service for at least 3 months. At about months 3 and 1/2 they sent an e-mail to say my gift cards were on the way but I never did get them. Since these were summer houses I rent, I discontinued my service in September and October of 2021 but sill expected my gift cards (I received them last year with this same situation).

I started calling them in early October and was bounced from Sales Dept to Customer Service to Billing. I was told it appeared I did everything correctly and to call Altice Gift Center at [protected].

No one answers the phone despite the fact they say they are staffed but I left several messages for a callback and got none! Then for a period of time, I would call and the mail box was full.

Today on Wednesday, December 1, I called Optimum's main number for Customer Service and Braley told me he would transfer me to the sales area. I spoke to the Sales area and they sent me back to Customer Service. Then I got a representative named Hagr, who flat our tole me I don't qualify. She say there is nothing she can do. No one would allow me to escalate the call to a higher person in charge.

Details: Optimum Altice
Rentals: Two Houses at Seaside Park NJ
Dates: May to September and October 2021 - All Bills paid on time, I was promised the $100. for each which I thought would cover my installation costs.

Thank you!

Dawn Burke
[protected]@yahoo.com
[protected]

I had optimum service at a vacation home. I put it up for sale a few months ago and canceled my service. They agreed to cancel it, but kept billing me! When I complained, they told me the only way to stop the billing was to go in person to one of their stores. There is no store anywhere near me. So instead, I canceled the card they kept charging. I just got a bill in the mail from them, and there is absolutely no way to talk to a human being. The only option is pay!

Who's bright idea was this - Came to the Bethpage cablevision site to pay my bill. Now they have a new gimmick. The greeter at the door will take your name and telll you you have a 45 minute wait. I had to give my phone # and then told to look at the board to know when I can pay my bill. There are 4 people at the counter to pay your bill and any other transactions you have with cablevision. I think all cablevision does is to make paying your bill as painful as possible. I brought my 88 year old mother to pay her bill she too had to wait 45 minutes with no chair. ( She walks with a cane ). The staff pulls people from the line who have not waited as long, and my personal favorite -waits 5 (yes) minutes for the person that's called to come over to the proper counter. The staff cannot be any less helpful. For years this company has never gotten their act together.

Date of Incident: 2/20/2020 (ongoing since Nov 2019)
Account #: [protected]

I ordered service for Cable/Internet last year (2019) in August with a promise of receiving a $200 Amazon gift card from the representative as a promotion they were having at the time. I, later on, decided to call back to ask if adding the phone service would be more of a cost. The Rep asked me to wait so that she can calculate the cost difference. It was more so I told her to forget it that I would keep my original order. There was a mistake by Optimum that caused them to add the phone as part of my order, so I called them back to tell them that they had committed an error so they removed the phone service.

Per the promotion, I made on time payments for 90 days, so I expected to receive the gift card ready to use it for Christmas. I made a phone call on in November 2019 because I didn't receive anything in the mail. Optimum referred me to their card call center (1-877-425-8423), that they were responsible for the gift cards. They put in a request and told me to call back in 4 weeks if I didn't receive anything. I repeated the calls to the call center on December 27, 2019 and January 13, 2020 with the same results. Today, 2/20/2020, I called the center yet again and they told me to call Optimum because they had overlooked my request which meant that they weren't going to honor the gift card. I called Optimum and spoke to Robert #E130 (his work number he gave me) who proceeded to tell me that it was because I cancelled the phone service and only those that have the triple play would receive the promotion. I tried to explain to him that the Rep offered me the promotion since the beginning when I first ordered for Cable/Internet but he kept arguing with me getting louder and louder. At the end, I felt he was calling me a liar and the conversation had turned heated. He was no longer listening to me but speaking above me. I asked for a Supervisor and was told there weren't any to help me right now.

What annoys me the most is that I just looked up their website and they are offering the same promotion for Cable and Internet (not Triple Play) but instead offering a $100 Amazon gift card instead of the $200 gift card I was promised. I am extremely upset and highly considering contacting the BBB for false advertisement. I honored my side of the promotion by paying my bills on time for 90 days so all I want is for Optimum to honor their side of the promotion and send me the $200 Amazon gift card as promised.