Optimum

Our optimum phone is hacked; family and friends would call us, then it would ring once on our end. Per our Caller, "the call is re-routed to a google account and then some people would answer it, or another person would answer it."
Please assist in having Optimum protect their customers. This is no good as hackers are getting in all our information. even calling OPTIMUM for help, goes to agents from India who hardly speaks English fluently. This is very poor customer service...

To Whom It may concern: Please allow me to introduce myself. My name is Shirley Lipford and I am a Sr. Citizen that has an account with Optimun cable- vision. I've had so much trouble trying to get thru to these people to try and see what my bill. I've had 2 or 3 passwords and still can't access my account. I need to speak to someone about my bill and if I can't speak to anyone how will I make arrangements to pay it. Everytime I go to sign in, I get this msg that I can't access my account. I've even ask them to send me a paper bill and they will not do that. I just paid a $174.00 and now they're telling me that I owe 379.00 I can't pay it and its due by the 7th of April. What should I do and what do they expect me to do. I live far from the office and they're so rude. If you ask to speak to a supervisor they'll go and get someone and you never get to speak to a supervisor. All I'm trying to do is get time to pay this bill in intervals until its paid. I'd like to cancel the cable and just get phone & internet. How will I do that. I will try to get to the office to talk to someone before the 7th of April. Who is the Supervisor? and how can I reach him/her? I really don't see how this company got an A from the Better Business Bureau as many complaints as they have gotten from the consumers. I'm thinking about starting a petition in my building against this company to have them removed.