AutoZone

I'm Eman Alshakh, a stage four cancer patient who purchased with my son a starter for my Honda Odyssey car on 07/03 early in the morning from 9501 Northern Blvd, Jackson Heights, NY 11372 Autozone location. The starter cost me over $300 for the mechanic fee, yet after the job that was for $150 was done my car didn't start at all and became worst. I was told to return the item because the starter was defective, by multiple mechanics. As such I went and spoke with one of the managers to request a refund for the defective starter, I went to the nearest Autozone at the time which was located at 3050 77th Street East Elmhurst, NY 11370, and spoke to the assistant manager Helen, an amiable young lady whom would help me refund the starter and purchase a functioning one and that Autozone's insurance would cover the mechanic fee for the starter's removal that was $180. However, she told me that I must go to manager Singh at the original location, as to be recompensated for the mechanic fee of the defective starter. On 07/06 I was greeted by manager Singh's appalling attitude, as he started yelling at me with a nasty tone and didn't attempt to de-escalate the situation in any way. Manager Singh was very unscrupulous and patronizing throughout the whole interaction he wouldn't provide me with a refund, even though I provided him with the receipt for the mechanic as he told me that the $150 mechanic fee wouldn't be covered because I didn't have a receipt and stated that their insurance policy would pay for it. I have been in this crisis for 3 days in the scorching sun, I was feeling very fatigued and frustrated throughout my interaction with manager Singh and wanted to call the ambulance and police yet manager Singh kept yelling at me. To this date I have not received a call from the insurance and whenever I call manager Singh's Autozone located at 9501 Northern Blvd, Jackson Heights, NY 11372. They either hang up on my face or keep me on hold, I would like to state that the staff and manager Singh at this location are very unprofessional, dishonest, and condescending. I implore Autozone executives to revise their nomination of manager Singh to a district manager, as his attitude and mannerism are very unbecoming of a manager at Autozone, and if he was promoted to a district manager it would be disastrous for a reputable company such as Autozone.