Optimum

I placed a call to Optimum to report bad service in my apartment. Optimum sent out a technician who replaced the modem and router. When I received my bill, I was charged for a service call that indicated that there were internal wiring changes. I disputed the charge as there were no wires changed as I was present for the appointment. Furthermore, Optimum indicated that I signed a work order upon completion of the job and I said I did not sign anything. After requesting a copy of the work order from Optimum the copy they provided includes a signature that is not mine. I have called for over 2 weeks to try to resolve this matter with someone at Optimum and have received nothing but a run around with reps telling me they have to relay on what the technician said even though the signature on the work order is NOT mine. I want this matter resolved.
Margarita Krupnik
Acct # [protected]
Service call fee $80
Phone number [protected]

After having been a customer for 30 years and paying for 5 optimum cable boxes the equipment is no longer working correctly. The boxes need to be re-booted several times a day. After trying for an hour to speak to a representative, I finally reached someone in a third world country. I asked that they send me 2 new boxes and I would return 2 of the older boxes. After much delay I was told that I was not entitled to replace the defective equipment and given no options or recourse. I am paying over $200 a month and I'm told there is nothing that can be done! Your kidding! I am finished with this company - I was never offered an alternative solution.
I will be calling Fios as soon as I am finished with this complaint!

I get a bill that instead of being $100 is instead $300. WHY ? I called and asked them and their answer was that someone in another town, using another name at an address I have never lived at skipped out on their bill of $200 and the said that my SS# was close enough to this persons that they feel I am that person and am now liable for those charges. Now they tell me they will shut off my service if I dont pay the account in full unless I can prove I am not the other person ?... The information they will accept is a copy of my drivers license and 2 years tax returns ! I asked her if she was kidding and I was assured she was not. What gets me is that I had an account prior to the one I have now and ... Oh yea and I am a boy not a girl ! The person was a girl with the other account. And as far as my previous account they looked it up and she said that even though I had an account at my previous address which was NOT the address of the girl I was still required to send in the VERY personal info they wanted. Of course The registered envelope I sent in was lost for a week before it was found. After going through the hoops I was told I would get a grand prize of $20 ! And of course I have not gotten that. This is being sent with account #'s and the contact person at cablevision to the BBB and a few other consumer watch groups. The info they asked for without any viable reason was ridiculous and not secure and telling me I am responsible for someone else account is a great way to help Verizon get my bussiness