AccountNow reviews and complaints 1
View all 175 complaintsAccountNow - account was frozen because their representative typed in my wrong security question and my card was retained
On February 15th I reached out to AccountNow because I moved and I wanted to update my address they had on file. I do not have internet so I called to do it. She was asking me to confirm security questions which there was 20 of and one of the questions/ answers she typed in was incorrect. Due to this and her poor listening skills AccountNow froze my Account. She told me that I would have to send in all of this documentation in order to re-activate the Account. Immediately I updated the information that day. Followed up the next day nothing and resent via email and fax and nothing. I have done this the past 4 days and today is Thursday. Feb 18th. I went to the bank to use my card and withdrawl cash and my card was retained and I now am unable to get it back. I only have AccountNow as an Account right now and my check was just deposited which I am unable to access because AccountNow does not know how to take care of their customers. Instead of coming up with a Solution and a quick fix they have made this process so difficult and frustrating. A task so easy of updating my Address turned into such a HUGE Problem. I received an email that stated Although I could not access the information online I would be able to still make purchases with my card Please see below:
Please do not reply directly to this e-mail as it is not monitored. If you have a customer service issue, please use the "Contact Us" link below.
Dear Michele,
For the security and protection of your account, your online access to your account has been restricted due to excessive failed attempts at answering security questions.
This restriction applies only your online account access. Your ability to use your card for transactions such as purchases and deposits is not affected.
In order to regain access to this feature, we will need you to verify your identity by completing the following steps:
1. Make a copy of the one of the following forms of photo identification:
•A valid US Driver’s License
•A valid passport (including number and country of issuance if not US)
•A current State-issued ID card
•A current Military ID card
•A current Alien ID card
•A valid Consular Identification Card
2. Make a copy of the one of the following forms of social security number verification:
•Social Security Card
•An Individual Tax Identification Card
3. Make a copy of the one of the following forms of address verification:
•Current bank statement
•Currentor apartment agreement, with your name and address
•Current phone or utility bill with your name and address
4. Either fax, mail or email the three pieces of documentation.
Fax to:
[protected]
Mail to:
AccountNow Verifications
P.O. Box 1966
San Ramon, CA 94583
Email to:
[protected]@accountnowinc.com
IMPORTANT:
Please include your daytime phone number and reference number with your submission.
If we need to contact you, we will use this information. This page can be printed or the following information can be written down with your submission.
Reference #: [protected]
Daytime Phone #: (__ __ __) __ __ __ - __ __ __ __
Please make sure photocopies are clear and legible.
If you have any questions, please call us at [protected]. Please have your reference # available for fast service.
If you did not make this request, or you feel that someone other than you has access to your account, please call us immediately at [protected]. Or, you may always call us using the number on the back of your AccountNow Card.
Sincerely,
AccountNow Customer Care
Latest AccountNow Reviews
Debit card replacement I'm complaining about them not returning my social security disability money in 2018 my account now no matter what documentation was provided.. Won't release funds I want my money asap Holding my money for about 10 monthsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I have an account now debit card now for about 5 years and this year I didn’t receive a new card when it expired so I called to have them send a new one because there is no option online other than replacing a lost or stolen card the lady could not understand or speak English well at all she typed in the wrong answer to a security question because she was asking me the wrong question and admitted it was her mistake and it froze my account this was on may 5 2021 I sent in the required documents to verify my identity to the email address I was sent to upload to after a couple days I received nothing not a call email nothing I called back they said their email doesn’t work and I needed to use a website to upload so again I immediately done what she said then called immediately to verify they received it and they did and she said it would take 1-5 business days and they would rush ship my new card that I was charged $25 for and it’s now been over 30 days since and I always get the same thing when I call that they apologize it’s taking a little longer than said and pretty much that’s it I have called every day letting them know that all of my money is in that account and my direct deposit goes to that account every week I have not had access to my money to pay my bills my vehicle has been repossessed I’ve been evicted from my home I’ve lost my job because I have no gas money then lost my vehicle my credit score has dropped from good to bad over 200 points from missed payments closed accounts repossessions all because of my account now being frozen I’ve lost everything my wife and 3 kids and I are now homeless I’ve occurred thousands of dollars in late fees and repossession fees I owe money I’ve borrowed to feed my family I’ve had to sell personal items to try to pay on bills my life has been completely ruined and turned upside down because of a mistake account now customer service made when it should have been avoided in the first place if they had sent my new card can anyone please help me find a number to call green dot bank or account now where I can actually talk to someone who can actually help me get this resolved this is beyond horrible customer service I’ve lost everything because of this if you can help please email me reedychris76@yahoo.com thank you
If they do not resolve this issue by the end of the day tomorrow I will file a complaint with the better business bureau the FDIC and going straight to my attorney with the information he told me to get and I’m going to sue account now and green dot bank and metabank any business associated or listed on my paperwork from account now I don’t believe in suing people or business for a mistake because I don’t want to jeopardize the job of the lady who made the mistake and cause her family to suffer as mine has especially with the loss of a business opportunity of a lifetime that I have invested and worked relentlessly on building for the past 5 years that was almost destroyed over the pandemic and now I’ve completely lost the opportunity because the company signed contract with another contractor because I couldn’t pay for my E&O insurance that is required before I could start and I couldn’t pay it because I had no access to my money because account now has not bothered to review my documents to verify my identity for over 30 days now so no business opportunity no job no vehicle no home no good credit nothing left because of this so at this point if something isn’t done tomorrow I’m sorry if it cost the lady her job but I will have no choice but to sue so I can try to put my life back together this is beyond ridiculous any other bank on earth would have resolved this issue on the phone that instant and by the way the security question she asked was the model of my first car which is S-10 she asked several times I gave the same answer because that is correct however she was confused and should have asked what the make of my first car was and I would have said Chevrolet because that’s the make not the model it’s a 1982 Chevrolet S-10 Durango pickup truck year is 1982 make is Chevrolet model is S-10 so if the correct answer was Chevrolet she should have asked me for the make and not the model that’s just common sense and account now should not hire people with limited English skills to be the only available communication representative to handle affairs with people who only speak English that’s just bad business ethics to not make sure they have representation available to accommodate the customers language that’s just as bad as me trying to represent people in China when I only speak English it’s not gonna have good results