Banfield Pet Hospital

I unfortunately had to take my pets to the Mohegan lake location several times. When my pets first joined the wellness plan they joined at this location, When I finally made up my mind to leave this location I had called and wanted my three dogs medical records given to me so I could give it to our next vet. I called several times and asked that they fax the records to me. After several attempts today I finally know why they had refused to send them to me. I looked over my pets medical records and noticed of the four years I was bringing my pets to this location no blood test, heartworm test, stool tests, urine test results were listed on their medical records. I called several times and told them that my pets records were incomplete. No one at this location had any answers for me. I've been paying for a wellness plan for 4 years where did all those results go. I ran into a problem with my new vet hospital I wanted to pick up heartworm medication and the new office told me that they had no current heartworm test results. I showed the office manager at my new vet office the invoices and records I was given by this Banfield, she told me I was definitely charged for it but I had no results, therefore I had to either not get heartworm medication from them or I had to pay for another one. To keep my pets up to date with the heartworm medication I paid for it again and also was told that my pet tested positive for Lyme disease. I wonder how long my dog had lyme disease but cannot tell if he was truly ever tested at this Banfield because my medical records showed no results.
A year ago I had dropped off my dog for a dental cleaning they told me the reason why i needed to drop off my pet so early in the morning was because they wanted to do pre anesthetic bloodwork, but no bloodwork results were in my medical records I received!
The real disturbing part that I cannot believe is I know someone that worked in this Banfield, she told me that there were times they didn't even run the bloodwork. She told me she was asked to run bloodwork on animals that had appointments months ago. She would find blood tubes with animals names on them just lying around, not even stored properly. One time they asked her to run a blood test for a puppy that already had surgery a month before. This puppies owner was told that they would do bloodwork the morning of her scheduled surgery as a precaution. That bloodwork was ran a month after surgery was performed, now her puppy has liver issues that probably would of been caught earlier, if they had followed protocol. One of my co-workers also told me about the Banfield in Connecticut, she said she received a letter stating that her dog needed to be revaccinated for fear that several dogs never received the proper vaccines, saying they had administered a half doses at times.
Don't go to any Banfield location, something isn't right about all this stuff I'm hearing. She said she had spoken to many owners at the Connecticut location whom are afraid that their animals are being over vaccinated because of Banfields issue with not keeping correct and accurate medical records. If an animal received a half dose they should have medical records stating it, and should the owners have paid full price?