PC Richard & Son

I purchased an LG Washer Dryer Combination machine from PC Richards and Son in Nanuet NY. Since date of purchase the machine has broken down 3 times requiring a repair person and new part. On each of these occasions I had to take time off from work (unpaid) and wait 2 to 8 weeks for machine to be repaired. I have been in contact with PC Richards and was told if the machine breaks down 3 times and it's the same problem they would replace the machine. The third time occurred on 5/27/21. I called PC Richards Service Dept. and was told they would speak with Service mgr. and get back to me. Never received a return call only a message they contacted a repair company again who would be in touch with me. The company they contacted was 2 hrs. away from my home. I waited over 2 weeks for them to return my call to set up appt., but nothing. Called PC Richards again advised never got call from repair company and re-advised same problem was told they would replace the machine. Again, told would investigate and get back to me. Another message left the would reach out to repair another company who would be in touch with me, no mention of replacing the machine as previously told. Another 3 wks. passed no call from either until 6/24/21 and appt set up for 7/1/21 with repair company. Took another day off from work due to their window of availability. Repair person arrived @ 1:00 pm, looked at machine, said same problem and would need to order part. This appliance repair person advised that the problem was a defect with the machine, the small plastic part used to run the pump to spin and drain the machine would become clogged and snap requiring new part. He stated known problem with this type of combo washer/dryer and the machine itself was made for very small laundry loads and would continue to break if anything other this was washed at one time. Told me to contact PC Richards again and demand a new machine. Was Very upsetting and felt as if I was duped. When I purchased this machine was never told any of this. Was told such a great washer dryer was even encouraged to buy larger heavy-duty machine. I would have never has spent nearly 1500.00 on a machine that could only wash the smallest of loads. Called PC Richards Service dept. once again on 7/1/21 and relayed this information provided by their repair person. Told would relay information to their Service Manager and would get back to me. Received not even a courtesy return call.
Finally, after no call from Service Dept and being without the machine for nearly 2 months I stopped in spoke with the manager Marc Reinleon on 7/15/21 at PC Richards Nanuet, NY where I purchased the machine. He called the Service dept while I waited. He advised them I have been without use of the machine since 5/27/21 and was getting the run around. As per Marc and his conversation with the Service dept. on this date, he was told if I did not receive call from Appliance Repair company by 7/16/21 they would replace the machine. Did not get any call on 7/16/21 from the appliance repair company and called Marc the Mgr. back to advise. He said would reach out to Service dept and they would contact me about replacing the machine. July 19th message left by service dept. that they contacted the Appliance Repair again, who should be in touch with me to fix the machine. On 7/21/21 message left by Appliance Repair Comp. they could come out to replace part on 7/26/21, nearly 2 months after initial request to PC Richards. Calls made again to both Marc the Mgr. and Service repair on 7/22/21 to ask what happened to the promised machine exchange. I got a very rude customer service rep. who refused to let me speak with the service manager or talk for that matter. Then she hung up on me. Keep in mind every call to this Service dept. you are on hold for a minimum of 10 -15 minutes before anyone even picks up the phone.
So now I must take time off from work to have the part replaced again, which is almost guaranteed to break soon. My warranty is up in October 2021, so I believe they are just trying to prolong this till then, so PC Richards would no longer be responsible. Please help, I have tried to resolve this myself, but it is obvious these people are just giving me the run around.