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PC Richard & Son - Damage to my front door upon delivery
Today 11/23/21 for invoice number [protected] for the delivery of fridge model RF25HMIDBSR, the two delivery men who made the delivery upon bringing the fridge into my home damaged my front door moldings on both sides. I have taken pictures which shows how the edges of the fridge made the damage. These two men were very unpleasant and did not want to listen to any concerns or questions I had regarding the fridge, as the last fridge I had delivered a few days ago was damaged in the front I wanted to be very thorough with examining the new one. On the delivery receipt it also mentions the dimensions and how the doors of the fridge should be taken off the ensure safely entering and exiting my home, which was not completed and resulted in damaged to my front door moldings which should never have happened. I have pictures of the damage to the molding on my front door but the attachments are too large to attach here, but are available for review when needed.
Desired outcome: I would like a refund of the damage that has occurred due to this delivery
The complaint has been investigated and resolved to the customer's satisfaction.
I would like to apologize for the inconvenience this caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information, so we can look into this further.
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