Dallas BBQ

8/23/2020 ORDER # 839800 SREVER JOYCE 1:13pm

I visited this bbq's this afternoon and purchased two super texas size virgin coladas. When I got home I realized the coladas had alcohol in them. When I reached out to the restaurant to tell of the error. I was placed on hold twice adding up to 20 mins. Finally the manager came on and we agreed if I would come back to the restaurant he would not only replace the coladas but would add an extra colada for my troubles. But would you believe that when I arrived at the restaurant this same manager told me that the colada machine was not working anymore. I asked him why didn't you tell me this when I spoke to you over the phone he said he didn't know. He wanted to give me credit but after walking back to the restaurant that was not acceptable. I wanted my money retuned to my card. Maybe I would have accepted the credit if at some point someone would have apologized for this error. For the wrong order also for having me on hold for 20 minutes. During this pandemic restaurants are always asking for patrons and that's fine and well but at the same time when I send my hard earned money I would like a bit of professionalism. Take ownership for your mistake.

My friend and I went into BBQ ( Chelsea on 8th ave and 23rd st) for a take out order. My friend and i was getting the family take out meal, there was a computer problem therefore the cashier called the manager over he didn't know how to fix the problem so the cashier and him said we could not order the family meal. we asked why they could not fixed the problem since the cashier said they was having this problem all day. The cashier got a attitude with us and call us idiot's we asked for our money back and she threw it to us. This is not how your customers should be treated. we then went to the one in Times Square and had no problem ordering the family meal. After dealing with the manager and cashier at Chelsea BBQ i will never go back there again and will let all my friends to stop going there also.

I place an order online and when I got the deliver I had food missing in my order so I call the place they transfer to the manager he ask for my name and he couldn't find it so I give him the order number 766303 I order the steak shrimp and chicken the shrimp was missing and also we order burger add pickles and bacon neither the pickles or bacon was in the order after I give the manager the order number he hang up so I call back again and he said I found the order so he order to send just the stuff was missing I told him I pay for my food hot not to wait until the rest gets here and eat it cold he said ok we send another order just send the food back but the way he handle the issue was bad because I know people make mistakes but he didn't try to amend the problem he just wanted to correct what was missing I waited for My order almost an hour do you think I'm going to wait another hour to get the missing stuff not good customer service and he didn't even apologize for the misunderstanding he just hang up on me unbelievable last time I order I had stuff missing as well and they give me credit but I didn't make any problem because it was just fries and now this I don't like complaining about people but they should try little better to handle issues like this especially we are paying customers and I been ordering for long time from the company I would take picture of the food but I'm so upset I already pack the food and put in the bag waiting for my hot food my email is [protected]@yahoo.com

I was at Dallas barbecue on 23rd and 8th Avenue corner in Manhattan New York City. My waiter took 15 minutes to get us water and sprite and we sat next to a man who was caughing the whole time we asked a waiter to give us new cornbread he did not give us new cornbread right away he wrapped up the old cornbread but the old cornbread was coughed on by the man he did get it right but he was very yet annoyed with me in my wife. I spoke to the manager and the manager said he carn do nothing to do he said he he didn't even apologize and he was very rude to myself and my wife this happen on September tent around 7:45 p.m. at the Dallas barbecue on 23rd and 8th add New York City

My group of 7 was quoted a time of 15-20 mins. After 40 minutes waiting no communication one of the members of my party went to the host/hostess desk and was told they cannot accommodate 7 people. So I walked over to speak to the mgr Lyn who proceeds to debate with me . My statement was if it was taking longer because we are a larger party we could have been presented with options instead over passing us over. He said that the time is approximate which I am aware of. I don't appreciate the manager arguing with me. A manager is supposed to handle himself better. Another employee interceded in order to diffuse the situation. She was much better at addressing customers.