ItsHot.com

Got ripped off. Charged me $1485. For a 10k gold Franco chain 28" 3.5mm. Only weighing 35 grams. When they go for aprox 600 new anywhere else. And the gold value is only under 500. They made over $1, 000 profit off me. After all the stuff I bought from them. Really. This place is a huge rip off. You will double pay for gold here. Don't get played by these New York thieves. And they won't give me my money back or return the chain. I only wore it for 10 minutes until my neck started to turn green from all the cheap metals in it. Bid this even gold. This place is a huge rip off. You will double pay for gold here. Don't get played by these New York thieves. The owner just keeps giving me excuses. One after another. I do not care what calculations are for gold value. That has nothing to do with why you charged me 1485 for a chain that is selling for around 500 - 600 online anywhere else. You know you ripped me off. And now you won't give me my money back because you blew it. I hope you spent my money well. The worst customer service ever. You should not be allowed to sell online and rip off innocent people. Stick to selling in store. I could only imagine how many people you ripped off online. And got away with it. This man needs to be locked up for all the money he stole from people. Most jewelry and gold stores are crooks especially ones from New York. Buyers be aware this guy is a middle man store in the ghetto in New York. And will rip you real good. While your neck turns green from his lousy gold. He will be paying his bills and enjoying your hard earned money you worked hard for. And if you want to return something forget about it you will get interrogated and played around and get offered a partial store credit to spend on more of there over priced items. Buyers stay away. This guy is a scam.

After looking for several months for a special piece of jewelry for a significant milestone anniversary for my spouse I was unable to find exactly what I wanted so I decided to have a platinum and diamond ring custom made to my specifications since I could not find exactly what I was looking for.

I had sent multiple inquires to ItsHot.com and they were extremely responsive to any questions I had and I was quite impressed with the level of service (prior to the sale) so I decided to commission them to make the custom platinum diamond ring.

I sent the very specific requirements to them regarding the ring along with a rough picture of what I wanted it to look like prior to them starting the design process. I explicitly stated I wanted 950 platinum, and princess cut diamonds ( a 0.5 ct princess cut center stone and an approximate 0.2 ct princess cut stone on each side) I also explicitly stated that I wanted the ring to have an engraving. This was very specific in the instructions that I sent in each email.

Since I had shopped around a while before the purchase, prior to starting the ring I inquired if the original quote was still valid and was told by the sales rep that the price of princess diamonds went up and was provided with an updated quote which was increased in price. I found the quote acceptable decided to start work on the ring.

They required half of the purchase price up front to start the work so I paid the required down payment and work on the ring was started. The sales person told me that only part of the design I wanted engraved would fit so they could only do a portion of it. I modified the design and sent it back to them again and explicitly asked it the modified design would fit. I was told that it would but it would be hard to read with the naked eye. I explained I was ok with it being difficult to read but I wanted the engraving done.

A couple of weeks later I received a request for the final payment prior to shipment. so I paid the remaining balance and the ring was shipped immediately. Upon initial inspection I found the ring did not have the engraving that I had specified. I immediately sent a email to the sales rep that I had worked with and never received any response from him. Upon closer inspection I then realized the two stones on the side were not princess cut stones at all ( you know the one’s I paid extra for because the price had went up) but they were round stones instead. I sent another email to the sales rep that I worked with and to the general sales address and again - No Response.

I have every email that I have sent them with all of the details regarding the specifications of the ring. These were all forwarded to them with my concerns about the ring not being made to specifications and they continue to ignore any questions after the sale.

The ring as it is made is very pretty; but there are jewelry stores full of very pretty jewelry that I could have purchased much cheaper without paying the expense to have a ring custom designed. This was a hefty platinum ring with close to 1 ct of diamonds so this was not an inexpensive purchase.

I chose the custom design process to capture the little details that had significant meaning for my spouse and mark my milestone anniversary. I am extremely disappointed that I did not get what I paid for and that service after the sale is so pathetic (actually - non existent- it is apparent I did not get what I paid for-every email sent back and forth clearly described the requirements and there was many emails ), especially since service is the one reason I chose ItsHot prior to the purchase. Talk about bait and switch – So much for custom work- they send you whatever they decide to come up with and won’t even acknowledge you exist after they get your money. So essentially this company scammed me into paying more for the ring than the original quote-came up with their design attributes and decided to ignore mine and don’t even have enough integrity to acknowledge me as a customer after they received several thousands of dollars.

I have the entire chain of emails with names etc if anyone would like additional detal and the names of individuals I worked with.