JPMorgan Chase

At the end of Feb 2020 I discovered that Chase was reporting to 2 out of the 3 credit bureas. I contacted chase customer service on Mar 1st, they submitted this to the "Credit burea reporting unit". I recieved a letter from chase dated march 13th stating that it was chase's fault and that all 3 credit agencys would be notified to start reporting my now 17 YEAR 8 MONTH OLD MORTGAGE.
I then waited 3 weeks for this to be posted on Experian keeping in mind there was no problem with transunion or equifax only experian, during the height of the covid-19 problem each and every phone call I was making I waited an hour or more everytime to talk to somebody, no problem I understand that. I called chase back to notify them that what they did had not worked and then a person in the credit reporting department told me to hang on and stated to me that he reported it to experian himself right then while I was on phone with him...great right? He even gave me a case number, both were lies..these are the 1st two lies from chase. I then wait a few more weeks and call again on April 21st and explain that I am making my mortgage payment and have been for 18 years and that chase is HARMING me and my family because if your not aware fo this the 2 issues of 1 not having any real estate on credit and 2 not having the length of 18 years on the account made a difference of 47 FICO points! Again I was told that a request was submitted to credit dept. to fix again so I waited another 3 weeks, During this 3 weeks I had requested from Experian to do an investigation and got my answer from them and the results were Experian took the time to contact chase and was told by chase this account has been deleted and it will never be re-added, as you can imagine I have at this point have made appx. 20 phone calls between chase and Experian. So I called chase back yet again 7 days ago today, I have made 3 mortgage payments at this point during this whole process, I am not in forbearance because I KNOW that at the end of this forbearance period chase is NOT going to add these missed payments to the end of your loan they are going to want ALL missed payments at one time and on top of that they WILL put on your credit report that you are both late and in forbearance...If you are not aware of this they I am warning you it WILL happen so pay attention to your credit. So back to story, so 7 days ago I was sent to what they call a "Escalation department" and was assigned a "Escalation Manager" this department is the main reason I am leaving this complaint. Dealing with people sitting in India is 1 thing but I know its chase outsourcing to save money and a lot of companies do this, My problem is that these people just totally mistreated me, disrespected me, Lied to me over and over when they don't know an answer and they knew no answers to anything I ever asked them. The person I was assigned was Named "Roger" it didn't even both me the obvious fake name whatever I don't care just please help me and in fact swallowed my pride and begged, each day was a different excuse, he did nothing more then what I had spent 2 months doing, but this department and the people in it are the most despicable, disrespectful ugly people I have ever had to deal with in my life. They can grasp English and they can speak English but they do not UNDERSTAND English, I could not get phone calls returned, I could not get any assurance that they would keep working until fixed, I was expected just to wait in complete limbo AGAIN now being well over 2 months of working just about everyday on my end to get resolved. This is how they treated an 18 year customer who has never missed a payment and have been paying 6.5 percent interest even knowing that I could refinance with no problem and save 500 dollars per month and am qualified for a 3.2 percent mortgage refi with my local credit union. During this 2 weeks the most sleep I had any night was 4-5 hours and I have lost 25 pounds that I could not spare to lose...dealing with all these people at chase...about 20 over the past 2 months I was lied to over and over I was blown off over and over and then just to get a escalation department that sits in India that cannot understand me so instead just lie to me and blow me off I as of yesterday afternoon had enough...I closed the open case...the 4th case for this same problem starting over 2 months ago on march 1st. In summary chase does not give a DAMN about their customers...it was proven to me over and over, ALL these people in escalation department represent YOU chase! You ought to be embarrassed and ashamed how they treat your customers but I know from reading other stories on here you don't care, I will be refinancing with my local credit union and it is my biggest hope that ALL of you have the pain inflicted on you that you inflict on others and if there is a hell I hope everyone in the entire escalation department ROTTS in it.