Paragon Honda

The general manager name at Paragon Honda should Brain Laughingstock not Brain Benstock. This place is total mess, when you enter sales people are practically hunting, harassing you in very possible way without any limits. Don't believe me check the number of complaints and legal cases filled against Paragon Honda and Paragon Acura. They are totally dishonest and unprofessional in every aspect - during sale, after sale and when servicing your car. Most of the positive reviews here are fake and written you know by who... Please don't waste your time and shop else where, and don't even try to contact this LaughingStock manager...he is a total joke! Word of advice do your own research online, shop and compare what others paid for similar car with similar features then shop at place of your choice and don't be afraid to walk out and get better price elsewhere. Always print out your research and have it with you when shopping for a car. Spread the word tell your friends, family and relatives to stay away from the crooks at Paragon Honda and Paragon Acura! Also when buying and signing any type of document always quickly snap a photo and have it for your records, just in case anyone wants to pull fast one ...you will have all the proof that you need to easily win in court. Consequently if you feel it is necessary don't feel ashamed to voice or video record the whole interaction without them knowing it...in New York city you do not need other party consent to record. Happy and Smart Buying!

On Jun 17, 2015 - Attorney General Eric T. Schneiderman Investigation Uncovered Alleged Fraud At Paragon Honda and Paragon Acura Dealerships, Two ... Paragon Motors of Woodside, Inc., d/b/a Paragon Honda; ...

They were ordered to pay almost 14 million settlement for deceptive practices that resulted in inflated car prices.

If you think you been scammed or treated bad you are urged to right away file complaints with attorney general online or to call at [protected]

ag.ny.gov/press-release/…

My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one of the tires. Fine, no big deal, I bring it back and they fix it. All is well with the car going forward.
A year later, when looking to rotate the tires, there was a problem that I wanted to discuss with the service shop of Paragon. This is where things progress downward. The problem with Paragon Honda is not in the mechanics themselves, or the work they provide. My issue was there was no one EVER available to speak with. I left multiple messages with the call center. I was told every time I called that no one was available to talk to me, and that I could leave a message. Combining phone calls from Tuesday until Saturday, I spent (based on the total of call duration in my cell phone, 72 minutes on the phone with the call center.
On one occasion, I spoke with a person in the service station. They were unable to answer any of the questions I had directly. I asked to speak with a manager, a gentleman named Alex I was informed. However, as expected, he was unable to talk to me at the time. So of course, I leave a message. That was Thursday.
Saturday comes, and my wife can't wait anymore. She decides to take the car to the dealership and have them take a look. She was confronted with a number of questions as to why she didn't make an appointment. My wife explained that I had spent over an hour attempting to contact someone in the service center with no success. At this point, at least they take the car in and tell her 2-3 hours. She dropped the car prior to 11:00 a.m.
By 3:30, with no call from the dealership, my wife goes back to the shop. I from here spent more time attempting to speak with SOMEONE, ANYONE who can tell me what the status is. Again, no one is available at the service station to take my call. I refuse to leave a message because by this time what would be the point? From here, I am transferred multiple times to many different lines.
At this time, I get the name of the GM, Brian. This itself took 6 phone transfers to reach a mailbox. On his voicemail, he provides a cell phone number (very quickly, so fast that I had to go through the process again of transfers and holding to get to his voicemail to be ready to take down the cell number) and I leave a message.
I call the Sales department. Here is one of the first bright spots. A gentleman who is new to the job as he adds, does try his very hardest to connect me with someone in the service department. Good on him, sorry for not remembering your name. A man, Rafael, I believe, again does his best to find out the status of the car. It is at this time, nearing or passing 4:00. He tells me it is ready. Very good, ok.
I call Brian on his cell phone. To his credit, he does answer. At this point, all I want to do is inform him that the service his dealership provides is below expectations. I express my complaints as I listed them above. The focus Brian took was to the service provided by the mechanics themselves. This is NOT what I, at ANY point, was unhappy with. I was not pleased to spend over an hour on the phone between Tuesday and Saturday to find out if something is covered by the station or not. I did what I could to express that to him, but again his focus was on the mechanics themselves. I end the call with Brian telling me he will get in touch with Anthony, the manager of the service station.
My wife calls, no managers are in the shop, go figure. She was treated rudely by all but ONE individual in the establishment. The man she dropped the car off with would not talk to her. No one would tell her that the car was ready.
Shortly after, Brian calls me back. At this point he has a 1-way conversation, where he WOULD NOT stop talking to allow me to respond to him AT ANY time. He accuses me of lying about previous work done to the car. Again, his only focus appears to be on the mechanics, which is the least of any issue I had. At one point I actually told him, "You are being condescending." His response was along the lines, and this is a paraphrase, "I listened to your complaints, now you will listen to me talk." Unacceptable. I told him that I can see the attitude that is pervasive throughout the company comes straight from the top. His tone and overall nature are indicative of most of his employees. I did manage to not curse at him and hang up. *Pat on my back*
Next, and this is the ONLY reason this is not 1 star, Anthony calls me. He had been trying to get me the entire time Brian was holding his one-sided "conversation" with me. This man is THE ONLY PERSON worth a damn at this place. THE ONLY PERSON who expressed sheer embarrassment on behalf of the service not provided by his shop. He even went so far as to provide my wife and I with his personal phone number, where he offered to "take care of anything we need with the car" including oil changes. A kind gesture, although unfortunately too late.

I am currently serving in the US Army in Germany. I was involved in an accident that totaled my 2004 Honda Pilot. My wife and I agreed on trying to find a 1 to 2 year old Honda Pilot for sale in the US and have it shipped to us in Germany since my insurance company was willing to pay for shipment of a replacement vehicle. I found what appeared to be a good deal on a 2009 certified Honda Pilot with only 4800 miles and advertised for 29, 995 at Paragon Honda in Woodside New York. The buying process was very strange as I expected them to send me paperwork to sign as part of the buying process. After having the vehicle shipped to Germany I recieved the title, Bill of sale and other paperwork when the vehicle was delivered. I noticed that all the paperwork that required my signature in the purchase of this vehicle had been forged by someone at Paragon Honda. I also noticed that the vehicle was dirty on inspection. After looking at the vehicle further I also noticed that there was paint overspray on all of the plastic trim of the vehicle as well as signs that clear coat had run in many areas, paint cracking and a body panel that was unpainted on the inside. I am convinced that this vehicle was wrecked and that this has been hidden from my knowledge. This vehicle was listed on Paragon Hondas Certified tab on their website and had a sticker on it when it was delivered that states " this vehicle has undergone an extensive evaluation and reconditioning process completed by trained professionals at this authorized Honda dealership". To this date Paragon Honda refuses to acknowledge the vehicle was sold to me as a certified vehicle despite proof from me . This certification process should have included a 150 pt vehicle inspection which was never conmpleted. It should also include an additional 12, 000 mile 12 month manufacturer warranty added to the end of the original warranty. So this dealership has: taken advantage of a service member serving his country overseas, forged my signature, hidden damage to this vehicle from me and carried out Consumer Fraud . They have also tried to buy me off by offering me floor mats and Bug deflector if I will just go away. How is that for a consumer complaint.