Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Firestone Complete Auto Care 2311 Military Rd, Niagara Falls, NY, 14304, US
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

2311 Military Rd, Niagara Falls, NY, 14304, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
9:00 am - 5:00 pm
ComplaintsBoard
D
9:56 pm EDT

Firestone Complete Auto Care - 4 wheel alignment

Took my 2005 Subaru Outback to the Military Rd N. Falls location 2 years ago for alignment after having new suspension front and back put in and 4 brand new tires. 4 wheel alignment is called for on this vehicle. I have had it aligned 3+ times at this shop and NOT once did they tell me they didn't do a 4 wheel alignment or tell me why they didn't do it. I paid for it and didn't get it. Because it was never aligned it destroyed a brand new tire! Managers excuse was that cars settle. Then after the alignment told me I needed a frame shop to align it! And they couldn't get the alignments bolts lose. WTF!? I wasn't told this 3 alignments ago? They couldn't get the bolts lose which tells me they NEVER got them lose the first alignment! So just steal my money and not do what I paid you to do! YOUR COMPANY STOLE MY MONEY!

Desired outcome: I want a new tire, lifetime alignments, a full refund of all monies paid to you, the manager fired and the techs retrained on a proper 4 wheel alignment!

Read full review of Firestone Complete Auto Care
Hide full review
ComplaintsBoard
L
6:18 pm EST

Firestone Complete Auto Care - Too much cost for brakes repair

The customer service rep said that they will charge me $1050.00 to fix the brakes all around my 2008 Suzuki XL7 luxury awd. I told them I will except it. They then call back and said my job cost me instead $1, 255.95 just for the front which I felt rip-off then leaving me in a position not to want to except it. That's was not the beginning deal. I have complained other agencies to see if the will fight my protest against Firestone lime BBB, Alliance, Department of repairs from motor vehicles, webcite and Ripoff. No has been to my victory yet so I am praying g I get help here.

Read full review of Firestone Complete Auto Care
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.