Rite Aid

My name is Javier Centeno and i have been a Rite aide customer for over 25 years. On Friday my Tresiba and Novolog Insulin was to be refilled. The young lady at the counter issued my wife who is the Individual that usually picks them up a print out that said "not approved" by the Insurance carrier. I placed a call to Aetna and was informed that that was not correct info given due to the fact that i was covered. We went back to Rite aide store# 04856 located @ 122-02 Liberty avenue queens, NY 11419 and now we were told they had to order and ran out of that Particular Medicine / Insulin. Now the story changes and so does my health as i was out of insulin for 3 days and the pharmacy was informed. This Particular location has gotten so careless and sloppy and Tarnishing the Rite Aide name brand and Pharmacy. My monthly co-pays are pretty hefty as i used more medications.

1. If my insurance did not cover why all of the sudden they gave me the Tresiba but had to order the Novolog. Note: i received the Tresiba insulin today 10/04/2023 but refill was due on 09/29/2023.

2. What can i do to transfer my medicine over to a Pharmacy that would give me great customer service and care about my health and life. Sounds like your Pharmacy employees need more training and take peoples health serious. i also called that particular Pharmacy [protected] and its a joke no one picked up the call for 20 minutes.

Javier Centeno

[protected]