Dollar Tree

On saturday 2/2/19 I decided to go to this dollar tree by my house for cough drops because I had strep. I ended up getting cough drops an a bunch of school supplies so I was in line 2 times because I kept adding more. I recently have been diagnosed with a disease where I need to take steriods everyday so it lowers my ammune system; therefore I get sick all the time. I also need a hip replacement because of my bone disease, so it is difficult for me to walk. I forgot I needed a lighter for my candles at home so I grabbed one at checkout because the ones I have at home you need to push down hard and my bones are too weak so I wanted to get an easier one. The ones I have at home are from the dollar tree on altamont ave in schenectady and they have never given me issues, always friendly. The cashier asked me if I was 18 or older and I said yes but she didnt believe me and said I need an id. She was very rude about it too. I had no issue grabbing my id from the car but I simply stated ive never been id'd before; at any dollar tree, walmart, target ect. My boyfriend and best friend are both supervisors for grocery stores, like price chopper and hanaford and they dont need to id so im assuming this is a policy not a law. I also looked it up online. I simply stated that to them that nobody else ids and I wanted to know if it was a law because me and my friends have never been id'. And they did not like that so they came up with every reason to deny this sale to me. I did not have an issue going to the car but since I was sick and having trouble walking I asked the cashier can I just get a big lighter then, not a hand held one that you would smoke with, its for my candles at home. I was also unsure if my id was in the car because I was with a friend and usually its in my car and we took their car. The store manager anthony turned around and said no and the cashier said no we need an id. Again I had no problem getting one but they were so rude about it and disrespectful I tried fighting it. I went outside in -5 degree weather and snow and grabbed my wallet. I was going to leave but I said screw it im gonna prove that im not underage and they should not treat customers like that. I did not have my makeup on because I was so sick that day so I looked younger than I am. I decided to bring in my college id, and my high school id which both have my dob on them and picture of me, I also showed him my new york state driver's id. He said that he didnt feel right selling it to me even though I showed 3 forms of id and he said it seemed weird. Who fakes 2 school id's and a new york state id? Yes I understand if I had a fake id but I showed 3 forms with my face on all of them with my dob. They gave me such a hard time and were very rude. The guy behind me said hes never seen such poor customer service and disrespectful manager. I asked the guy at the register if he was a manager and he said he was the store manager and named anthony. I told him I was going to contact corporate. I have never been so upset with a company before in my life and never have complained. Anyone who knows me knows I have the most patients in the world but this really made me upset. I have worked for tjmaxx, mcdonalds, different retail stores and restaurants since I was 14 and I am currently manager for a restaurant. Never have I ever been this mad to write a complaint about someone. Anthony should not be the store manager he was unproffesional, rude, and didnt know the policy very well and was looking for every excuse not to sell it to me, even when 3 forms of id were shown. I called customer service and a very nice lady spoke to me and said to fill out one of these forms because corporate will be back monday and someone will reach out to me, she was great at helping me at the moment. My email is [protected]@gmail.com and my phone number is [protected] if someone can get back to me on what the law or policy is and why he refused me with 3 forms of id's. I understand if the law for lighters is 18 or 21 in new york and you need id but I showed id and they still refused me just because he didnt like that I challenged his ability to tell me the policy and law. I will never shop at another dollar tree again this infuriated me especially working in customer service as a manager. They may be the best stocked out of all dollar trees but have the worst customer service. Thank you
-maria