WOW! [Wide Open West] / Knology

After a year of great service, the incoming signal comes and goes many times each day. This problem started seven weeks ago during the last week of January, 2021. Every time I call customer service, we do the same ritual of 'No outages reported in the area'. Then we unplug plug the gateway and reset the modem. WOW! checks and says the signal is weak or tells me I do not have an internet connection. Between customer service calls, I reconnect my DNS on the cable, reset modem and gateway only to realize I have bits and pieces of what I signed up for. I can't record cable programs because they pixelate terribly and freeze all the time. Three technicians have been to my home, replaced splitters or cable, reconfigured or replaced the equipment and declared my problem is fixed. All co-ax, splitters and connectors have now been replaced or taken out, from the telephone poles to the router through my house. After a year of great service, now we do band-aids and workarounds to achieve 'the best possible signal'. The gateway is now in the basement, right off the first splitter to get that 'best possible signal'. My notebook computer has been wireless for several years, but now is hard wired via ethernet cat6 cable to the router to achieve the 'best possible signal', as well. The end result is that the exact same thing is happening. The services come and go from several times an hour to several times a day. The technicians work until the signal fades back in - and declare my problem fixed. The first technician told me the problem was not in my home, but a case has to be built via a history of customer support calls and technician service calls to get the bucket trucks in for servicing the feeds to the area.