Discount Drug Mart

Discount Drug Mart in Brunswick Hills Ohio.

My Dr called in an Rx for gabapentin on Monday 8/21-28 days from last refill which I have done many times in the past and my Dr is fully aware of this. This allows for a few extra when I have flare ups of ankylosing spondylitis-a very painful joint condition and spinal stenosis. I weaned myself off oxycodone (40mg/d) several years ago because of the side effects. Gabapentin works much better with 0 side effects other than being drowsy once in a while. From my perspective it has been a miracle drug for me. Go on any AS forum and you will read the same thing.

I received a call from the pharmacist (Mike) at 8:37 last night who talked to me like I was a 12 yr old (I’m 63) saying I have had too many since June. So now he wants to hold the rx for another 4 days effectively cutting me off even over 30 days. I could barely get a word in and he talked over me constantly. He also flat out lied to me or he needs some education. His excuse was it is a controlled drug in Ohio. It is not per the Ohio Board of Pharmacy and I’m sure he knows that. Check the call recording. He must really think people are idiots who don’t know anything about Google. If it was controlled there would be a C at the beginning of the rx #.

I know this is at his discretion and there absolutely no reason this could not be filled. This is the 2nd time he has pulled this on me so I’m sure I’m not the only one he does this too. I have never once spent the time to complain to, or about any company or person - ever. But the way he talked to me and what he is pulling again just pushed me over my limit. I am doing nothing illegal or unusual by refilling at 28-29 days but he sure insinuated that I was.

Based on what I have read from independent reviews I don’t expect any resolution from DDM.

But if I don’t, and with that said, I will copy and paste this to every complaint board I can find. I will also file a complaint to the Ohio Board of Pharmacy. I’m requesting that the phone call recording on 8/21/23 at 8:37 PM be saved. This isn’t just about getting the Rx anymore. His actions say a lot about his concern for HIS "patients". If he would have talked to me in a more professional manner and not lied to me, I wouldn't be wasting my time on this.