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CB Retail Stores Spirit Halloween 1085 Pearl Rd, Brunswick, OH, 44212, US
Spirit Halloween company logo
Spirit Halloween
reviews & complaints
Spirit Halloween company logo

Spirit Halloween

1085 Pearl Rd, Brunswick, OH, 44212, US
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1 complaint
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Website
www.spirithalloween.com
Phone number
+1 (855) 704-2669
Category
Retail Stores
Working hours
Mon
9:00 am - 10:00 pm
Tue
10:00 am - 10:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 10:00 pm
Fri
10:00 am - 10:00 pm
Sat
9:00 am - 10:00 pm
Sun
9:00 am - 9:00 pm

Spirit Halloween reviews and complaints 1

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7:23 pm EDT
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Spirit Halloween - Service - Rude Cashier at Pearl Rd, Brunswick Ohio Location

I was at the Spirit of Halloween store on Pearl Road, in Brunswick Ohio on Sunday, 10/8/2023.

My husband was paying with a credit card. The young man began to go in a long thing about some donation. We declined. He questioned us and I said that I give directly to charities. My husband replied that we don't believe the money really goes to the people in need, most of it goes for administrative salaries. Anyway, then the clerk asked if we wanted to round up. We said NO. Then he went to say that we must be "Metro". I asked what that even means and he said you know like the Free service at Metro Hospital.

First, he should NOT have questioned us the first time we declined.

Second, I really am annoyed by this Round up business... are you will to Round down?

Third - I don't appreciate being called a name and put down by a clerk.

Desired outcome: I want a notice to go to the store and the clerk written up.I want an apology. And I would like this business of Rounding up to STOP.And a nice gift certificate would be nice.

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Spirit Halloween representative's response
Oct 16, 2023 1:56 pm EDT
Spirit Halloween customer support contacts
Phone numbers

+1 (866) 586-0155

+1 (609) 645-3300

Address

6826 Black Horse Pike, Egg Harbor Township, NJ, 08234, US

Website

www.spirithalloween.com

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View all Spirit Halloween contacts
Good afternoon, We are sorry to hear about your ordering experience. Your feedback is important as we are always striving to improve our guest/employee experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information and your order number, so that we are able to provide further assistance. We again apologize for your experience and look forward to hearing back from you.
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