Cash America Pawn

Today I brought my television into there colerain store to apply for a collateral pawn on my television.
My husband ask the representative of the store where he should place the television due to its size on the counter she advised him that because they tested their to set it on the counter. After about 10 minutes another representative puts in on floor.
My husband told him he wanted kept on the counter for the safety of the television. I approached the counter when the representative picked it back up off the floor and put it back on the counter for our application and he plugged it in and the bottom inside screen is cracked. I am extremely upset over this. The guy even acted like he wanted to fight my husband over his non acceptance of guilt by putting my television on the floor. We've never put this television on any floor. I don't care about the money as much as i do my family's entertainment. The pawn was for today only. I get my paycheck added to my account in the morning and was going to pick the television up. all things considering it's a great loan for the short time needed. but the guy cracked my television. So now I have to use that paycheck to go purchase another TV this morning. you are responsible for handling my property in your store.
And it's all on tape..