Marshalls reviews and complaints 2
View all 304 complaintsMarshalls - Customer service
Yesterday while at the check out, the cashier told me that the baby's decorative pillow, the one that had the white sticker, was not the correct dept., and went to check with the manager I guess, came back and said that it's not $2.99, but $4.99 She was rude, and when I said that it's not the customers fault that, that someone had attached the wrong label, she said it happens all the time, and customers change stickers. This was so wrong to say, especially that it was original, white sticker( not red, or yellow) I left the item, so, because of $2 difference she had embarrassed me. This store located in Columbus, OH, Lewis center
Desired outcome: Up to the store
Marshalls - Customer service
I was shopping today, and come across a yellow stickers sale, most items were super cheap. When at the register, cashier named Alex, a young man, also his name tag said "coordinator" below the name was inspecting every item, peeling stickers, especially pair of pants, which were marked down to the $1, he said that it looks like sticker doesn't belong there, put the pants aside, called the lady, and asked her to see if the price was correct. She did that, and said yes, it's a $1. This made me feel very uncomfortable, I guess the point Alex was trying to make is that I put the stickers on? I most definitely did no such thing, and never had a problem at this store. I only purchased a few items, my total was $11.98. Why was I treated this way I don't know. Thank you for listening. With respect Olga Dobrynina
Desired outcome: It's up to the company
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