MB Financial Bank

I have the misfortune to have a mortgage with MB Financial Bank. First, they blew off our closing date, which had multiple closings tied to it. Every single other bank in the closing was ready to perform like dominoes - and at the last moment MB Financial Bank blew off the closing date - wreaking havoc with all the movers etc. involved. MB Financial blew the date because of internal politics due to their merger.

Then after paying the mortgage for one year, the next payment book arrives with a considerably higher payment. I immediately called MB Financial and was told that it was because I "had a lapse of insurance and was uninsured so they had to buy insurance for me and escrow the fees etc.". Well this was completely untrue - I had never been without insurance - and could prove it - but they were adamant about their higher payments. I talked to several people there and each one insisted on the MB Financial story for this ripoff. And of course, no one would call me back.

Each person you speak with at MB Financial is so unprofessional that they do not even provide a last name so you can refer to them specifically as to who you talked to. Maybe MB Financial is so rinky dink they only have 3 people in their entire organization so everyone is on a first name basis, but I doubt that.

It took a herculean effort on my part - many hours, wasted phone time, letters, etc. to get MB Financial to correct their own error, and return my mortgage payments to the correct amount. And now, of course, I have to track the interest very carefully to ensure that they don't pull more funny business with fees and interest in an effort to increase their profit. I suspect that these "mistakes" by MB Financial are very profitable for them for people not tenacious enough to get them corrected.

And not a single apology from MB Financial for THEIR error and my having to spend so much time trying to get it corrected. In the end, they sent a very rude letter which contained no apology whatsoever, and this letter was sent only because it was required by law.

My advice - avoid MB Financial like the plague. There are so many mortgage companies out there - don't risk your finances with MB Financial. Read the many complaints about them, and find a more ethical and professional company.