Altierus Career College / Everest Institute reviews and complaints 1
View all 136 complaintsAltierus Career College / Everest Institute - Horrible school
I went to Everest, and at first chose not to go there, then when I went back 2 months later and the admissions rep (Deb) had me enrolled already, even though I never filled out any forms or signed any official documents. Then when I decided to enroll I filled out all my tax papers and got an email and a phone call a week later saying I needed to come in and fill out my tax papers that I had just filled out! The financial aid person said she lost all my papers then kept trying to say that I didn't do it even though I had proof that I did. I eventually enrolled with the promises of a great education and a wonderful chance at a new job only to start in the fall of 2011 where we did 50% coding for the first couple of months then we did no billing or coding at all for 2 whole months. I spent literally 75% of the time typing and sitting around bored with no actual work to do. They have teachers who did coding as a job at some point in their life, but they just read out of books to you. They don't teach you much of anything. This should be a do-it-yourself online course because you for sure don't need a school for this crap. One time we were forced to waste an hour of class time when I was working on my LRSA to play musical chairs which offered no education at all, so I left with another student and the next day the teacher (Gwen) lowered our grades from an A to a C for nothing then changed it back 2 days later and I reported this to Robert Yates, director of the crappy education they provide, as did the other student and he laughed at us, rolled his eyes at us and called us kids and ignored everything that we were concerned about. He kept saying fake things to us such as, "Don't worry I'm taking care of it", just saying things to get us out of his office. A few days later I had some concerns about the lack of billing and coding that had been going on for 2 months and called Robert 2 times and left messages stating that we weren't doing any coding for months and it wasn't on our homework or on any of our tests and a few other concerns such as why we were paying 16, 000 dollars to sit around and type all day while the teachers constantly leave the classroom to chit chat with one another. My intro teacher would constantly make comments in the beginning such as " you better watch what you say and what you do around me because I control your grade" and would always be obsessed with us doing our Monkeys when she said and we had to do it in the order of the computers we were sitting at so she would be able to know who typed what comment at what time in case someone posted a comment about her that she didn't like then she would get back at students in her own way. Mostly all students are afraid to speak up about these kind of things because they fear expulsion or bad grades or animosity from teachers. 2 of the books they made me pay for we NEVER even touched once in class. They sat at home collecting dust. Not to mention that after December of 2011 they don't give you 2012 coding books despite the fact that you just enrolled 2 months prior and you have to finish the rest of the months you have left with old, outdated, unusable books. The teachers start teaching (minimally) with the new books, as do the new students that merge into your class each month, and your unable to follow along or do your work properly because you don't have the proper books and the teachers make you borrow from other students or they let you look at one that belongs to the school. As if the 16, 000 dollars we are charged isn't sufficient enough to give us current books as they are due! Anyhow after Robert ignored my last 2 attempts at conversing with him regarding issues that were bothering me and several other students, I called the president, Siri Dixon, and left her quite a lengthy message which I still have recorded on my voice recorder, which was on a Friday. She had Robert come to the classroom Monday and asked if I wanted to meet with Siri and he, and I did the next day and Robert was so fake and acted like he had just "forgotten" to call me back and the teachers were absolutely dumbfounded about my concerns despite the fact that they knew exactly what I was talking about. Siri was very nice of course but nothing changed at all and I knew it wouldn't because the school will still go on being crappy whether one student complains or not. So after that I ignored Robert completely because he is a very fake person to have in a position like that and according to my intro mod teacher, who says she's a "master manipulator" she controls Robert and he does whatever she says. This school is a joke and a rip off. I was charged for things I didn't get and told many many lies. Of course when the school gets called out on something they ignore it to the fullest. They don't bother to tell you that you don't even need a certificate for this kind of work. I was also told by my intro mod teacher that you aren't allowed to take your NCCT test until 30 days after your externship then when the test time came 2 months after that they cancelled it a day and a half before we were supposed to take it and basically said, too bad, not enough people to take the test so you have to wait another 2 months. I became livid at this and demanded to take it elsewhere asap because students shouldn't have to wait months and months to do there testing after they graduate. I called the NCCT myself and set up my own testing at another site and told the school there's no reason they shouldn't pay for it and they did. I was also told by both my teachers and the director of education that my 2011 books would work fine for the NCCT because the test would be adjusted to suit books for 2011 AND 2012. I inquired about this several times throughout my schooling and was told not to worry and the books I had would be fine. When I went to take my NCCT the teacher there said " Um, you have to have current books for this test?" And questioned me as to why I showed up with three outdated books for a state certified national test and I told her that the school I came from said it would be fine and the test was suited for them and she looked shocked and said no way no how and she called the NCCT just to be sure and sure enough I had to have 2012 books and she was about to send me home and not let me test but I was lucky that they had 2 books for me to use. Everest also tells you that you have to bring your HCPCS but the teacher at this site said you don't need or use it because nothing on the test requires that book. A LOT of the things on the test are things we never even studied or went over in school and all the things the teachers tell you to remember, because IT WILL be on the test, weren't even on there at all. I was also told by my teachers on several occasions that they give you 5 hours to do the test and there are 2 parts to the test. A lie. They give you 2 and a half hours and it's one test not 2 parts. I also text my career rep about the issue of me being lied to about being able to use outdated books and he just ignored them despite the fact that we text and email regularly. The school only cares about money not the students. It's a horrible school and I would never recommend it to anyone. I got all my credits and had a "4.0" which is no big deal to me because we didn't do anything much there. They just want you to have those markings so you have a better chance at getting hired somewhere crappy so they can make more money off you. You can't even find a job after school and if you do it's some low paying crap job that has nothing to do with billing and coding at all. They (the school) say basically that you're lucky to get any job and that we have to "work our way up" for years to actually get to be what we went to school for. It's a scam. A joke. This Everest Institute by Washington Square mall in Tigard, It's an institute for bad teachers and administrative staff to be all they can be at doing nothing and trying to make people feel that they are getting something out of it. I proved my own worth and got a good paying job on my own and I didn't need the word or mouth of Everest to get it. Everest sucks ### and I wish I never went there and there lack of teaching should get them sued for false advertising. After I had talked Siri the teachers decided to give me a "special" project to give me something to do so I made and typed up new dental forms for the billing and coding class and Michaelea submitted them to corporate and they changed them to the new way I made them. Why wouldn't they give me some billing and coding project to do instead since none of that was being taught to us much anyhow. Also when we do our "homework" out of the books the teachers don't even check it or look at it. They open it to the last page and initial it then close it. When I questioned them about it they would hand me an answer booklet and tell me to grade it myself then made this comment "If I had to go over each one of these books it would take me hours!" We are already being ripped off and taught nothing then they want us to do their job and grade our own work. Yea right. Someone should actually do something about all the complaints that our made about this school because these complaints aren't up here for nothing! That's all I have to say for now.
The complaint has been investigated and resolved to the customer’s satisfaction.
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