Mattress Warehouse / SleepHappens.com

I ordered a head and foot adjustable frame with mattress and paid about 2200. When the delivery came it was the wrong frame and was just the head up adjustable frame. Called the salesman at the Altoona Store (Ryan) and he apologized for the mistake and said he would schedule the right one for the next day. Later he called and said he actually charged me for the wrong one and I would have to pay an additional 150 which I refused to do. I called the district manager Fred who tried to offer me free box springs which were a dollar during the sale and not really a deal for me since I ordered the frame I wanted. After talking with him he said that he would approve the head and foot adjustable frame that I originally ordered. The next day I had to call him to check on the status and see when it could be delivered. He said right away and he would call Ryan to get it done. I heard nothing the next day do my husband called Fred and he said he thought it was taken care of and he would get Ryan to call right away and schedule delivery. Nobody called so we called Ryan to see if the bed was going to be delivered and he said he would and it would be delivered the next day. Today the delivery guys bring the adjustable frame for the second time and it is AGAIN the wrong one! Tried to call Fred and see if we could keep this one and switch it out when the next frame could be delivered and he said he would call back. He had Ryan call us and tell us to refuse the frame and we would still have to wait until Tuesday for the delivery. I know accidents happen but most companies try to make it right. This company did not! Returning everything we bought would be more of a hassle than waiting for the correct frame since we also paid for removal of our old mattress and box springs. We have been sleeping on the brand new mattress on the floor for a week and now have to wait four more days! Have you ever rolled out of bed in the morning and be met with the floor? I wouldn't recommend it. This is unfair and not a good way to go business. I did not finance this bed and paid cash the day we ordered it so this long of a wait is unacceptable since you got your money. I just want what I paid for as soon as possible and I want your company to make it right!