ACME Markets

On Tuesday evening July 11, 2023, I stopped by your store located at 124 Morton Ave, Folsom, Pa. around 8:15 pm. I initially wanted to purchase some sliced fresh turkey from the Deli section but when I arrived, the associate was cleaning and he told me the Deli was closed. I was disappointed but resigned myself to returning the next day, on my way out I decided to buy a container of sliced watermelon. Unfortunately, I had the misfortune of getting JOESPH as my cashier. During checkout, I noticed a coupon at the register that offered a 5% discount to seniors on Tuesdays. I politely said to Joseph that I qualify for that discount, and much to my surprise he said, "You don't look like a senior" which I initially considered a compliment. But, then he took it further by saying, "Well, if saving 12 cents is worth your soul going to Hell." Naturally, I couldn't believe my ears, so I said, "What did you say to me?" And, he repeated it. "If saving 12 cents is worth your soul going to Hell." I snatched my receipt and immediately went to Customer Service. Obviously, I was shaken, upset, and embarrassed, as I tearfully explained to Cody and Beth what I had just experienced with Joseph., I also made it a point to show Cody my valid driver's license with my date of birth info which is 1/11/57 making me 66 y.o. Btw, Beth and Cody were very nice, and respectful, profusely apologizing for Joseph's disrespectful behavior towards me. Also, I requested to speak with a manager but none were available. I returned the next day and asked for Tim or Eric, a short time later Tim approached me. I relayed the events to him and he merely took my name and number, saying he/they would conduct an internal investigation and get back to me, to date I have not had a follow-up. In addition, during this brief meeting with Tim, it was expressed that the Deli should NOT have been closed at that hour. The bottom line, I don't know what is happening at this location. But, I do know, I already experience a reluctance to shop at this location with all the MOUSE-TRAPS at the entrances, now I have been inconvenienced by irregular store hours, and a disrespectful, and rude cashier. I was horrified to basically be called a LAIR and then to be told my SOUL was going to HELL! Shameful conduct, simply shameful!

Going forward, I expect to be updated with how this individual has been reprimanded which should be no less than termination, or at the very least, this individual should not have one-on-one personal contact with customers since it is clear to me he exhibits poor judgment and he has an inability to filter himself. In reference to Tim the store manager, someone needs to evaluate and assess his value to your business.

After this incident, I spoke with numerous employees and associates at this location and none of them had good things to say about Tim and his management style.

Please be aware, the longer this issue goes unresolved I plan to write letters up the chain of command, write reviews on as many social media platforms, and contact news outlets, along with any other platforms, where I can voice my concerns.