Massage Envy reviews and complaints 2
View all 557 complaintsMassage Envy - billing at branch location
My future ex-wife was using my HSA (Health Savings Account) credit card without my knowledge to purchase massage services, provide gratuities for services, and even purchase gift cards for her friends. None of the above were medically necessary. When I brought this to the branch managers attention I recieved little to no cooperation in getting these charges reversed. She has been a member there for quite some time and has developed relationships with the staff, for which I suspect may be playing a part in amount of cooperation in getting. They went so far as to accuse me of harassment, meanwhile it is my money set aside for my families doctor/hospital bills that are being used for there own tips.
Massage Envy - rash after massage
I had a gifted prenatal massage (1h). I arrived at 6:15, 15 minutes before my appointment as instructed and didn't leave until 7:40, due to the sales pitch after. However, my massage was only 50 minutes; it began at 6:35 and ended at 7:25. While this was an annoyance, it was nothing compared to the rash that begin within the hour of me arriving at home. By the next day, my back (the only area the therapist touched without a towel) was covered in a red, itchy rash that became leathery, hot to the touch, and intensely painful. At 8 months pregnant, I've had no option but to use a prescription steroid cream to try and heal the rash; if this doesn't work, the doctor said we will have to discuss a non-pregnancy friendly oral steroid, which no expectant mother wants to consider. I don't know if it is the oil they used or something that was on the therapist's hands, but this has been a miserable few days and, the best case scenario is that it will be over in 2 weeks and I'll have "only" had to spend $250-$300 to fix. (the picture attached is the rash looking "better" after a steroid treatment.)
Latest Massage Envy Reviews
The service and membership Entered into contract without consent Workplace violence, hippa violations, theft, harassement, and bullying, manager unable to take action against these issues Membership Massage / facialGiving a Voice to Consumers
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