BioLife Plasma Services

I was discriminated on for being part of the LGBTQ+ group and after wasting an hour of my time and taking my blood I was turned away because of it. I was asked not only by the computer about my sex life with men but also in person by the nurse, who didn't even know what PREP was and had to Google it. I would never go back or recommend this company to anyone. It is 2024 and laws have been passed against these questions and situations and it is sad that this company is still practicing this.

I would of gave zero stars if possible. I want start by saying I accepted to do 4 donations for $400 for 4 donations in a month. I made two donations with no problems. I went donate on July 20th 2023 and was declined due to someone losing my speed blood test from what the manager told me. The manager that was a phlebotomist had to redo my speed blood test that same day with no donation. They called me on August 4th 2023 and said I can donate again. I donated on August 5th and only received $40 instead of $125. The manager should of extended my donation time for someone's clerical or clinical mishap with my speed blood work. I called and spoke to manager named Roberta about the issue and she said she would fix it the problem was not fixed. I called several days in a row no answer during business hours and left a message no one got back to me. I came on 8/23/23 spoke to Ryan again. Ryan tells me my first speed blood work finally showed up. Its crazy how it magically appeared out thin air. After argue about my under payment I was told by Ryan the manager to go "F my self" and I am no longer a loud to donate there. I do not know how this hot head got a manager job with language like that and poor customer service skills. Poorly managed. The wait is like 5 plus hours or more for a return donation. I got ripped off for $85. I guess the managers need the money. My family and friends will not be returning to this location until that manager Ryan is fired for his unprofessionalism. I do not recommend donating at this location for donation. We will going Grifols until he is terminated