QVC

In the fall qvc closed my account...they state its a balance owed from 2017...I had a qcard thru synchrony bank..all my purchases were put on this card..easy pays as well. The account went into collections. During this period qvc made several attempts to process easy pay payments...qvc states that the easy pays have not been paid and that it's a separate entitie...finance dept stated this to me...there are 2 entities credit card and easy pays are separate... this is not disclosed and is misleading to the consumer... if there are 2 entities it should be disclosed... it is my right to have this debt validated and qvc says they cant... I have provided documentation that the debt is paid. Qvc will not accept this as they state they need proof that the easy pays were paid. Have filed many complaints and qvc does not respond. .

I have filed several complaints J... Balentine responded...no resolution...I have filed with the consumer Federal protection bureau were several complaints .were made.. no response ( from qvc.. ) bbb ...business alliance no response from qvc.. finance dept does not return my calls...being a reputable company and how they state they want to work out disputes with the consumer is not working in my favor. ...I was told that I have an outstanding balance from 2017...during this period I had a q credit card thru synchrony bank, all my purchases were put on this card easy pays as well... I defaulted on the card and qvc put it in collections...during this period qvc made several attempts to process easy pay payments... they did not go thru because of being in collections... qvc finance states that there are 2 entries...your credit card and Easy pays... easy pay is a high risk merchant management financial... qvc does not advertise this...it is a separate financing which qvc does not disclose...this is misleading the consumer...

On 3312021 I was contacted via email to change my method of payment for order number [protected] an Apple IPAD. I called and spoke to a customer service person and changed the payment to my debit Master Card for 5 easy pays for this order. This occurred 3/31/2021. I was sent email that it had been changed. I checked my bank on 4/1/21 and found that I had been charged the full price instead of easy pay. I called QVC Customer Service to inquire about this and could not get any answers. I told the Customer Service person that I still wanted the order, but I wanted my question answered. I checked today to confirm that the payment had cleared my account and found out it was canceled by QVC customer service. I feel like I am being punished for asking questions about something a CS person did wrong. My order is still in QVC Order Status. I would like to know if I am going to receive my order.

On or about April 21, 2017, Anita S. Daley (hereinafter “Complainant 1”) placed an online order at qvc.com for QVC, Incorporated (hereinafter “Respondent 1”) item number E290927, “LG 65" Super Ultra HD 4K Smart LED TV with Active HDR” (hereinafter “TV”). The Order Number provided was [protected] and the total cost, including shiping, handling and tax was $1, 920.96 (see Attachment 1).

Respondent 1 utilized a third party carrier for the delivery of this item, “AIT Worldwide Logistics” (hereinafter “Respondent 2”) and the TV was subsequently delivered on May 3, 2017 (see Attachment 2). The TV was set-up by Complainant 1’s brother, John Daley when he got home from work at approximately 7:00 P.M. on the same date. Respondent 2 left a delivery checklist with Complainant 1 that was supposed to have been “completed, faxed or e-mailed back to AIT Worldwide Logistics within 24 hours of delivery” (see Attachment 3). However, the delivery agent failed to complete this paperwork or to even open up the TV and make sure it was in working condition before he departed.

Once the TV was opened, setup and then plugged in, it was discovered that the TV had an approximately 5 inch vertical white line running down the right side. You can clearly tell the TV was either dropped or damaged in some manner during the delivery process. I now have a witness, one of our maintenance personnel, and he actually saw the young delivery driver drop the TV and then he tried to conceal what he had done. The driver was a young latino male and he was alone at the time of delivery. The TV also has numerous black lines going vertical and horizontal across the TV and it is a very bad picture overall because of the damge to the LCD.

On May 5, 2017, the corporate office called me to inform me that customer service had misinformed me via e-mail that a replacement TV was re-shipped on May 3, 2017 (see Attachment 4). I was told that a replacement was shipped and that the damaged TV would be picked up within four (4) weeks. This turned out to be bad information. I was told by corporate that I have to arrange for the pick-up and delivery at the same time. I was also told I have to make another down payment for the replacement TV until the damaged TV is received back and credited back to my credit card.

On May 12, 2017, Respondent 2 picked up the damaged TV (see Attachment 5). Respondent 2 sent two (2) individuals this time to pick-up a damaged TV, but only one (1) individual to deliver the brand new $1, 920.00 TV (which is in a huge box that is too awkward for one person to handle alone). This really makes absolutely no sense to us. I contacted Respondent 1’s customer service to see what is going to be done now about sending us a replacement now that they are in possession of the damaged TV. I was on hold during my first call and then I was subsequently hung up on. I called right back and spoke to a Ms. Carlton, whom is a supervisor. She, just like all of the rest of your customer service representatives offered no assistance what so ever! She said we have to wait five (5) days for the corporate office to confirm the receipt of the pickup. Then we have to wait for the return to go back on our credit card and then we can place a new order.

Respondent 1 and Respondent 2 do not care about anything other than following their flawed poicies. This was their mistake, not ours. Respondent 1 should be trying to make this right at their expense, not ours. I even tried to get the corporate office to assist me and they were no help either. I spoke to a corporate supervisor and a corporate manager. This is not acceptable to me for two (2) reasons: (1) we gave away our old TV on the date the new TV was set-up, and (2) we also installed a wall mount and now we have no TV at all because of Respondent 2’s negligence and Respondent 1’s callous disregard of our right to have a replacement TV sent out as soon as possible!

Both Respondent’s have been contacted and have failed to offer any assitance at all to resolve this matter. As stated above, we do not have a TV at all now. This is not the Complainants’ fault, it is the Respondents’ fault. We should not have to pay another down payment on a second TV when Respondent 1 already has our down payment for the first TV.

To whom it may concern, My Name is Polinto and my email address is [protected]@yahoo.fr I am writing this complaint about QVC and their customer service, I ordered a 65"Sharp TV on 11/30/2015 and they gave me an estimate delivery date of 12/24/15 which I thought it was along time but I was okay with that since I knew QVC will not disappoint me, because I've ordered a lot of staff from them before, but now my problem starts after 01/03/2016 when I looked at the status for delivery of my item on QVC(online) it says EDD(Estimated day of delivery 11/24/2015, I tried to call Customer service they told me its not up to them anymore but I need to contact Sharp for delivery, they gave me a phone number to call, which I did and the lady told me that there is a problem with my order and they can't seem to find it, but what I needed to do is to the call the company where I ordered the TV from so they can either put in a new order or if they can't do so, to refund my money back, I called QVC again but the guy from customer care said they have fixed the problem but I should give them 72hrs and I should be receiving a call from the delivery guys and if don't hear from them I need to call them(QVC) back, I said okay. I waited 3 days I Called QVC and the lady was not nice or willing to help me at all, so I asked to speak to the supervisor the lady(DENISE) SAID OKAY JUST A MINUTE, SHE PUTTED ME ON FOR 1min AND THEN KAREN COMES ON AND SAID SIR THERE IS NOTHING I CAN DO FOR YOU BUT YOU CAN GIVE YOU THE number TO CALL THEM, SO I ASKED HER MOM ARE YOU THE SUPERVISOR? SHE KEEPED ACTING AS IF SHE DID NOT HEAR MY QUESTION, SO I REPEATED MOM, ARE YOU THE SUPERVISOR AND SHE(Karen) WAS LIKE HOLD ON A MINUTE, SHE PUTED Mr. WILLIS MICHAEL ON PHONE, WHO SAID HI Mr.POLINTO I'M MICHAEL THE SUPERVISOR FROM VIRGINIA, I SAID, HI Mr.MICHAEL BEFORE WE PROCEED I WOULD LIKE TO ASK YOU TO LET YOUR STAFF KNOW THAT IT'S NOT GOOD LYING TO ME AS KAREN ACTED AS THE SUPERVISOR, LONG STORY SHORT, Mr.MICHEAL TOLD ME HE HAD EVERYTHING ABOUT MY PROBLEM AND HE WAS SO SORRY BUT HE WILL SEND AN EMAIL TO THE COOPERATE OFFICE AND HE WILL CALL ME IN 24HRS TO GIVE ME AN ANSWER, THIS WAS WED 01/06/2016 AT 05:41PM AND TODAY IS MONDAY 01/12/2016 AND I STILL HAVE NOT HARD ANYTHING FROM MR.WILLIS MICHAEL WHO PROMISED TO CALL ME BACK IN 24HRS, I AM SO FRUSTRATED NOT ONLY FOR NOT KNOWING WHEN I WILL RECIEVE MY PACKAGE BUT FOR THE CUSTOMER SERVICE SUPERVISOR AND HIS STAFF LYING TO ME. I don't know what to do or who to contact, that can help me.